DSI WebApp

Customer/Point of Contact:

Title Guaranty of Guam
Ryan Mummert (671-300-3226)

Scheduled Date/Time:

01/18/2019, 03:00 pm

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.0097: Warranty Support 2018

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Enable remote support feature on Patton SN4171.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Enable remote support feature on Patton SN4171. Patton Support (Jagdeep) to monitor Patton Gateway for dropped calls. DSI to work with Patton to resolve issue.	Kevin Hsueh	01/18/2019 03:00 pm	01/18/2019 03:30 pm	00:30

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
01/24/2019 05:35 pm	Updated status to Closed	Jessica L.
01/24/2019 05:23 pm	Updated status to Submitted for Invoicing	Chu H.
01/24/2019 05:23 pm	Approved.	Chu H.
01/24/2019 05:03 pm	No Signature: Remote Support	Kevin H.
01/24/2019 05:03 pm	Updated status to Pending Approval	Kevin H.
01/24/2019 05:03 pm	Service Completed	Kevin H.
01/18/2019 07:01 am	Updated billable hours to: 01:00	Kevin H.
01/18/2019 03:51 pm	Check-out 01/18/2019 03:30 pm	Kevin H.
01/18/2019 03:51 pm	Updated status to Service Completed	Kevin H.
01/18/2019 03:40 pm	Check-in 01/18/2019 03:00 pm	Kevin H.
01/18/2019 03:38 pm	Updated status to Scheduled	Kevin H.
01/18/2019 03:38 pm	Assigned: Kevin Hsueh	Kevin H.
01/18/2019 03:38 pm	Created workorder.	Kevin H.

Filename
W36130