DSI WebApp

W36134 Closed

Customer/Point of Contact:

Payne, Bill
Bill Payne (+1671-727-7246)

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

Rates:

Standard Service Rate [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Jason Soliva

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Scan for viruses, run updates, troubleshoot slow computer. Remove accounts Kent and MacTech. Advise if possible or if it needs to be salvaged and purchase a new computer. Password: cobra

Work Requested by:

Items Dropped Off 1

	Item	Serial Number	Notes
1	Desktop computer with power cord

Work Completed 1

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check PC (Clone PC) as user reported slowness on PC. Noted PC takes several minutes to boot up properly. Login to PC and noted PC extremely slow. Noted system resources are, Processor: Intel Pentium 4 3.40GHz, RAM: 960MB, and OS: Windows XP. Suggest to not proceed to work on PC further as PC is quite old and upgrading components will not resolve slowness issue. Suggest to replace PC with new PC. DSI to provide a quote.	Kevin Hsueh	02/04/2019 11:00 am	02/04/2019 11:55 am	00:55

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
03/07/2019 04:01 pm	Updated status to Closed	Jessica L.
02/04/2019 04:34 pm	Updated status to Submitted for Invoicing	Chu H.
02/04/2019 04:34 pm	Approved.	Chu H.
02/04/2019 11:59 am	Signature for Later: inhouse service	Kevin H.
02/04/2019 11:59 am	Updated status to Pending Approval	Kevin H.
02/04/2019 11:59 am	Service Completed	Kevin H.
02/04/2019 11:59 am	Quote for other items/solutions required.	Kevin H.
02/04/2019 02:58 am	Updated billable hours to: 01:00	Kevin H.
02/04/2019 11:57 am	Check-out 02/04/2019 11:55 am	Kevin H.
02/04/2019 11:57 am	Updated status to Service Completed	Kevin H.
02/04/2019 11:55 am	Check-in 02/04/2019 11:00 am	Kevin H.
02/04/2019 09:03 am	Work requested modified- Scan for viruses, run updates, troubleshoot slow computer. Remove accounts Kent and MacTech. Advise if possible or if it needs to be salvaged and purchase a new computer. Password: cobra	Jessica L.
01/21/2019 01:11 pm	Added customer equipment.	Jason S.
01/21/2019 01:11 pm	Updated status to Pending Schedule	Jason S.
01/21/2019 01:11 pm	Assigned: Kevin Hsueh	Jason S.
01/21/2019 01:11 pm	Created workorder.	Jason S.

Attachments 2

Filename
Items Received Bill Payne 01/21/2019 01:11 pm
W36134