S
| Item | Serial Number | Notes |
|---|
| Work Completed | Technician | Check-in | Check-out | Actual Hrs | |
|---|---|---|---|---|---|
| 1 | DLM advised they are unable to receive incoming calls. Outgoing calls and extension to extension calls are operational. Check 3CX and noted no errors being reported on 3CX Management Console. Check GTA PRI circuit and Patton Gateway and noted no issues being reported. Check 3CX server event log and noted error messages regarding PostgreSQL database not being started. Restart PostgreeSQL service and confirmed PostgreSQL service started successfully. Perform test calls with Joseph B. Cruz successfully with no issues. Possible PostgreSQL database corruption is the cause of the issue. Suggest to schedule after hours service to reinstall 3CX Phone System and PostgreSQL. |
Kevin Hsueh |
01/30/2019 10:00 am | 01/30/2019 11:00 am | 01:00 |
| Item | Serial Number | Condition | Qty | Price | Amount | |
|---|---|---|---|---|---|---|
| TOTAL ($) | 0.00 | |||||
| Date/Time | Comment | Tech |
|---|---|---|
| 01/30/2019 04:23 pm | Updated status to Invoiced | Jessica L. |
| 01/30/2019 11:18 am | Updated status to Submitted for Invoicing | Chu H. |
| 01/30/2019 11:18 am | Approved. | Chu H. |
| 01/30/2019 11:11 am | Updated status to Pending Approval | Kevin H. |
| 01/30/2019 11:11 am | Service Completed | Kevin H. |
| 01/30/2019 02:11 am | Updated billable hours to: 01:00 | Kevin H. |
| 01/30/2019 11:10 am | Check-out 01/30/2019 11:00 am | Kevin H. |
| 01/30/2019 11:10 am | Updated status to Service Completed | Kevin H. |
| 01/30/2019 11:03 am | Customer Signature Posted | Kevin H. |
| 01/30/2019 10:34 am | Arrived 01/30/2019 10:25 am | Kevin H. |
| 01/30/2019 10:33 am | Check-in 01/30/2019 10:00 am | Kevin H. |
| 01/30/2019 10:19 am | Updated status to Scheduled | Kevin H. |
| 01/30/2019 10:19 am | Assigned: Kevin Hsueh | Kevin H. |
| 01/30/2019 10:19 am | Created workorder. | Kevin H. |
| Filename | |
|---|---|
| W36163 | |