DSI WebApp

Customer/Point of Contact:

Title Guaranty of Guam
Ryan Mummert (671-300-3226)

Scheduled Date/Time:

03/13/2019, 03:30 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.0097: Warranty Support 2018

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

4

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Setup Patton SN4970.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Deliver and attempt to install Patton SN4970 GW. Gw unable to pull an IP Address. Test with 3 open ports and same issue. Issue due to possible MAC address filtering enabled by Premier One (Title Guaranty off island IT). Dsi to work woth Premier One to resolve issue and install gw	Kevin Hsueh	02/27/2019 02:47 pm	02/27/2019 03:50 pm	01:03
	2	Noted switch port 50 that was configured by Premier One support is on the other side of the building away from the server room. Connect Patton SN4970 to switch and confirmed 3CX Server can see the Patton SN4970 Gateway (IP: 10.84.200.7). Advised Ryan and was advised Patton Gateway needs to be in the server room. Noted original Patton SN4971 is connected to the Firebox M200 device on Port 5. Connect Patton SN4970 to Firebox M200 Port 3. Sent a separate email to Tyler at Premier One Support advising that port 3 needs to be configured so 3CX Server can see the Patton SN4970 when connected to the Firebox M200.	Kevin Hsueh	03/13/2019 03:13 pm	03/13/2019 04:02 pm	00:49

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
03/13/2019 05:59 pm	Updated status to Closed	Jessica L.
03/13/2019 05:49 pm	Updated status to Submitted for Invoicing	Chu H.
03/13/2019 05:49 pm	Approved.	Chu H.
03/13/2019 04:09 pm	Updated status to Pending Approval	Kevin H.
03/13/2019 04:09 pm	Service Completed	Kevin H.
03/13/2019 07:05 am	Updated billable hours to: 02:00	Kevin H.
03/13/2019 04:04 pm	Check-out 03/13/2019 04:02 pm	Kevin H.
03/13/2019 04:04 pm	Updated status to Service Completed	Kevin H.
03/13/2019 03:13 pm	Check-in 03/13/2019 03:13 pm	Kevin H.
03/13/2019 10:53 am	Modified workorder.	Kevin H.
03/13/2019 10:53 am	Updated scheduled date/time from 02/27/2019 04:00 pm to: 03/13/2019 03:30 pm	Kevin H.
03/13/2019 10:53 am	Updated Estimated Service Time (hrs) to 4	Kevin H.
02/27/2019 03:51 pm	Check-out 02/27/2019 03:50 pm	Kevin H.
02/27/2019 03:51 pm	Updated status to In Progress	Kevin H.
02/27/2019 02:53 pm	Arrived 02/27/2019 03:00 pm	Kevin H.
02/27/2019 02:47 pm	Check-in 02/27/2019 02:47 pm	Kevin H.
02/26/2019 03:26 pm	Modified workorder.	Kevin H.
02/26/2019 03:26 pm	Updated scheduled date/time from 02/26/2019 04:00 pm to: 02/27/2019 04:00 pm	Kevin H.
02/26/2019 09:52 am	Updated status to Scheduled	Kevin H.
02/26/2019 09:52 am	Assigned: Kevin Hsueh	Kevin H.
02/26/2019 09:52 am	Created workorder.	Kevin H.

Filename
W36239