DSI WebApp

Customer/Point of Contact:

Title Guaranty of Guam
Ryan Mummert (671-300-3226)

Scheduled Date/Time:

03/21/2019, 09:00 am

Service Type:

Remote

Charge Type:

Normal

Charge Code:

TGOG.3001: Title Guaranty - 3CX Project

Rates:

Title Guaranty - 3CX Project [TOTAL HOURS: 30]

Remaining Hours:

-30

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Check and confirm DID call flow on Title Guaranty 3CX Phone System.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Reconfigure 3CX Phone System inbound rules to reflect DID number routing based on spreadsheet received from Sharon De Jesus. Noted spreadsheet from Sharon De Jesus does not match the spreadsheet Ryan Mummert provided during initial 3CX setup. 3 discrepencies (extensions 107, 210, 208 DIDs). Program and confirm 19 DID numbers in inbound rules. Sent email to Sharon and Ryan with both spreadsheets and current DID line configuration.	Kevin Hsueh	03/21/2019 09:00 am	03/21/2019 11:00 am	02:00

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
03/21/2019 05:55 pm	Updated status to Closed	Jessica L.
03/21/2019 04:40 pm	Updated status to Submitted for Invoicing	Chu H.
03/21/2019 04:40 pm	Approved.	Chu H.
03/21/2019 11:11 am	No Signature: Remote Support	Kevin H.
03/21/2019 11:11 am	Updated status to Pending Approval	Kevin H.
03/21/2019 11:11 am	Service Completed	Kevin H.
03/21/2019 02:10 am	Updated billable hours to: 02:00	Kevin H.
03/21/2019 11:09 am	Check-out 03/21/2019 11:00 am	Kevin H.
03/21/2019 11:09 am	Updated status to Service Completed	Kevin H.
03/21/2019 11:06 am	Check-in 03/21/2019 09:00 am	Kevin H.
03/21/2019 11:04 am	Updated status to Scheduled	Kevin H.
03/21/2019 11:04 am	Assigned: Kevin Hsueh	Kevin H.
03/21/2019 11:04 am	Created workorder.	Kevin H.

Filename
W36327