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W36333   Invoiced

03/22/2019, 02:00 pm   
Onsite
Normal
OPA0.4002: Office of Public Accountability - Standard Services (08/23/2017 - 03/31/2021)
Standard Service [TOTAL ANNUAL HOURS: 2]
2
2
Kevin Hsueh
Yes
Edlyn Dalisay
03/22/2019
027925

Work Requested

Troubleshoot Issue with 2 Phones
Work Requested by:

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 check 2 Shoretel IP Phones that are not powering up. test both IP phones directly on POE switch in the server room. both IP Phones boot up and register properly when connected directly to the switch. Edlyn advised that the offices where the phones were originally connected was flooded recently. flooding appears to have damaged RJ45 keystones in the 2 offices. DSI to provide quote for 4 new RJ45 keystones and labor to replace. Suggested to Edlyn to replace Shoretel (as they are currently having several issues) with 3CX Phone System. DSI to provide proposal for 3CX Phone System to OPA Kevin Hsueh
03/22/2019 01:18 pm 03/22/2019 02:31 pm 01:13

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
03/25/2019 05:27 pm Updated status to Invoiced Jessica L.
03/25/2019 05:07 pm Updated status to Submitted for Invoicing Chu H.
03/25/2019 05:07 pm Approved. Chu H.
03/22/2019 02:36 pm Updated status to Pending Approval Kevin H.
03/22/2019 02:36 pm Service Completed Kevin H.
03/22/2019 05:35 am Updated billable hours to: 02.00 Kevin H.
03/22/2019 02:35 pm Check-out 03/22/2019 02:31 pm Kevin H.
03/22/2019 02:35 pm Updated status to Service Completed Kevin H.
03/22/2019 02:25 pm Customer Signature Posted Kevin H.
03/22/2019 01:57 pm Arrived 03/22/2019 01:30 pm Kevin H.
03/22/2019 01:18 pm Check-in 03/22/2019 01:18 pm Kevin H.
03/22/2019 11:18 am Updated status to Scheduled Kevin H.
03/22/2019 11:18 am Assigned: Kevin Hsueh Kevin H.
03/22/2019 11:18 am Created workorder. Kevin H.

Attachments 1

Filename
W36333