DSI WebApp

Customer/Point of Contact:

Cinnabon
Chuck Williams (671-633-2667)

Scheduled Date/Time:

08/12/2019, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

GMP0.6008: Guam Memorial Park - Service Contract 2019

Rates:

Guam Memorial Park - Service Contract 2019 [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Chuck Williams

Date Signed:

08/12/2019

Troubleshoot internet/network issues.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check POS and noted internet can be browsed (GTA Tech was previously called to troubleshoot modem over the weekend). Check Router and confirmed correct WAN static IP is pulled. Noted credit card machine is not able to run transactions. traced credit card machine terminal network line to 8 port switch in back office. Noted 8 port switch physically looks fine and no issues seen. unable to ping credit card machine IP address. connect network cable directly to Router and confirmed credit card machine can be pinged. ran test transaction successfully. Chuck to procure a new 8 port switch. DSI to schedule separate service to install switch.	Kevin Hsueh	08/12/2019 01:02 pm	08/12/2019 01:51 pm	00:49

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
08/13/2019 10:52 am	Updated status to Closed	Jessica L.
08/12/2019 07:24 pm	Updated status to Submitted for Invoicing	Chu H.
08/12/2019 07:24 pm	Approved.	Chu H.
08/12/2019 01:55 pm	Updated status to Pending Approval	Kevin H.
08/12/2019 01:55 pm	Service Completed	Kevin H.
08/12/2019 05:54 am	Updated billable hours to: 01.00	Kevin H.
08/12/2019 01:54 pm	Check-out 08/12/2019 01:51 pm	Kevin H.
08/12/2019 01:54 pm	Updated status to Service Completed	Kevin H.
08/12/2019 01:45 pm	Customer Signature Posted	Kevin H.
08/12/2019 01:05 pm	Arrived 08/12/2019 01:05 pm	Kevin H.
08/12/2019 01:02 pm	Check-in 08/12/2019 01:02 pm	Kevin H.
08/12/2019 12:49 pm	Updated status to Scheduled	Kevin H.
08/12/2019 12:49 pm	Assigned: Kevin Hsueh	Kevin H.
08/12/2019 12:49 pm	Created workorder.	Kevin H.

Filename
W36755