DSI WebApp

Customer/Point of Contact:

Micronesian Divers Association
Lee Webber (1-671-479-4646)

Scheduled Date/Time:

09/13/2019, 11:16 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

MDA0.6006: Micronesian Divers Assoc - Service Contract (09/01/19 - 08/31/20)

Rates:

Micronesian Divers Assoc - Service Contract 2019 [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Rose

Date Signed:

09/13/2019

Troubleshoot Rose's workstation. Unable to login.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Rose's workstation has no network connection. trace network cable and noted network cable is connected to PC port on Avaya IP Phone. Avaya IP phone does not power up. connect workstation network line directly to wall jack and confirmed network is accessible. Per Mr. Webber, GTA Avaya system is having issues and GTA techs are scheduled to resolve today.	Kevin Hsueh	09/13/2019 11:17 am	09/13/2019 11:37 am	00:20

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
09/13/2019 03:43 pm	Updated status to Closed	Jessica L.
09/13/2019 03:09 pm	Updated status to Submitted for Invoicing	Chu H.
09/13/2019 03:09 pm	Approved.	Chu H.
09/13/2019 11:39 am	Updated status to Pending Approval	Kevin H.
09/13/2019 11:39 am	Service Completed	Kevin H.
09/13/2019 01:39 am	Updated billable hours to: 01.00	Kevin H.
09/13/2019 11:38 am	Check-out 09/13/2019 11:37 am	Kevin H.
09/13/2019 11:38 am	Updated status to Service Completed	Kevin H.
09/13/2019 11:36 am	Customer Signature Posted	Kevin H.
09/13/2019 11:24 am	Arrived 09/13/2019 11:24 am	Kevin H.
09/13/2019 11:17 am	Check-in 09/13/2019 11:17 am	Kevin H.
09/13/2019 11:16 am	Updated status to Scheduled	Kevin H.
09/13/2019 11:16 am	Assigned: Kevin Hsueh	Kevin H.
09/13/2019 11:16 am	Created workorder.	Kevin H.

Filename
W36842