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W36850   Invoiced

Jackson, Bart
Bart Jackson (7887036)
09/17/2019, 10:13 am   
Inhouse
Normal
DSIG.4055: Standard Service 2020
Standard Service Rate 2020 [TOTAL ANNUAL HOURS: 2]
2
1
Jennifer Borja
No
028734

Work Requested

Troubleshoot microsoft pro 3: bitlocker restricting login
Work Requested by:

Items Dropped Off 1

Item Serial Number Notes
1 Microsoft surface pro 002131744453 With charger

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 Surface laptop had BitLocker enabled. To unlock a key may be saved on Microsoft Account, USB flash drive, or physically printed. Contacted Bart and he will check for possible old Microsoft account. Alternative is to reformat and reinstall OS. All data will be lost. Chu Hsieh
09/17/2019 04:00 pm 09/17/2019 04:26 pm 00:26

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 22

Date/Time Comment Tech
01/24/2020 02:24 pm Updated status to Invoiced Jessica L.
01/24/2020 11:25 am Updated status to Submitted for Invoicing Chu H.
01/24/2020 11:25 am Approved. Chu H.
01/24/2020 11:16 am Signature for Later: when picked up Chu H.
01/24/2020 11:16 am Updated status to Pending Approval Chu H.
01/24/2020 11:16 am Service Completed Chu H.
01/24/2020 01:16 am Updated billable hours to: 01.00 Chu H.
01/24/2020 11:15 am Modified workorder. Chu H.
01/24/2020 11:15 am Updated status to Service Completed Chu H.
01/24/2020 11:15 am Rates modified to Standard Service Rate 2020: $150.00 Chu H.
01/24/2020 11:15 am Spoke to customer. He will pickup his computer and paid what is due. Chu H.
09/17/2019 04:29 pm Check-out 09/17/2019 04:26 pm Chu H.
09/17/2019 04:29 pm Updated status to Pending Schedule Chu H.
09/17/2019 04:25 pm Check-in 09/17/2019 04:00 pm Chu H.
09/17/2019 04:25 pm Modified workorder. Chu H.
09/17/2019 04:25 pm Unassigned: Chu H.
09/17/2019 04:25 pm Assigned: Chu Hsieh Chu H.
09/17/2019 04:25 pm Contact Person modified to Bart Jackson Chu H.
09/17/2019 10:13 am Added customer equipment. Jennifer B.
09/17/2019 10:13 am Updated status to Pending Schedule Jennifer B.
09/17/2019 10:13 am Assigned: Jennifer B.
09/17/2019 10:13 am Created workorder. Jennifer B.