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Customer/Point of Contact:

Morrico Equipment
Rene Molinos (671-649-1946)

Scheduled Date/Time:

11/05/2019, 03:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

ME00.6009: Morrico Equipment - Service Contract 2019

Rates:

Morrico Equipment - Service Contract 2019 [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Rene Molinos

Date Signed:

11/05/2019

Setup Heath's new computer. Setup new IP Phone for Rene. Check Kami's email.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Setup VPN access on Heaths Surface Pro. check tech laptop and noted it boots up properly. per Alma, laptop was not booting earlier. advised alma that hardware is suspected to be going bad and suggested to replace laptop. Recreate Kamilynn exchange profile on Almas workstation. verified Kamilynns emails are seen now. setup 2 new Yealink T42 IP phones for Rene and Paul. Troubleshoot Heaths IP phone as it is not powering up. noted his IP phone is connected to a switch in his office. switch is not poe. connect PSU to heaths IP phone and confirmed IP Phone boots up and registers.	Kevin Hsueh	11/05/2019 03:12 pm	11/05/2019 04:57 pm	01:45

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
11/06/2019 04:07 pm	Updated status to Closed	Jessica L.
11/06/2019 08:16 am	Updated status to Submitted for Invoicing	Chu H.
11/06/2019 08:16 am	Approved.	Chu H.
11/05/2019 05:01 pm	Updated status to Pending Approval	Kevin H.
11/05/2019 05:01 pm	Service Completed	Kevin H.
11/05/2019 06:59 am	Updated billable hours to: 02.00	Kevin H.
11/05/2019 04:59 pm	Check-out 11/05/2019 04:57 pm	Kevin H.
11/05/2019 04:59 pm	Updated status to Service Completed	Kevin H.
11/05/2019 04:44 pm	Customer Signature Posted	Kevin H.
11/05/2019 03:17 pm	Arrived 11/05/2019 03:17 pm	Kevin H.
11/05/2019 03:12 pm	Check-in 11/05/2019 03:12 pm	Kevin H.
11/05/2019 11:08 am	Updated status to Scheduled	Kevin H.
11/05/2019 11:08 am	Assigned: Kevin Hsueh	Kevin H.
11/05/2019 11:08 am	Created workorder.	Kevin H.

Filename
W36996