DSI WebApp

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Sureta San Nicolas (671-472-2089)

Scheduled Date/Time:

12/12/2019, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6004: TTA, LLC - Service Contract 2019

Rates:

TTA, LLC - Service Contract 2019 [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Vanessa Pinkney

Date Signed:

12/12/2019

Troubleshoot Todds workstation

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Todds print jobs to his HP Printer (USB) has a large delay when printing. noted several print jobs that were stuck in print queue. delete stuck jobs from queue and restart print spooler service. perform several test prints (1pg, 4pg, and 10pg documents) and confirmed print jobs now print with no delay. noted TTA Server daily backup failed. external HDD used for backup is bad. DSI to provide quote for new external HDD for backup	Kevin Hsueh	12/12/2019 01:16 pm	12/12/2019 02:06 pm	00:50

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
12/13/2019 11:42 am	Updated status to Closed	Jessica L.
12/13/2019 09:39 am	Updated status to Submitted for Invoicing	Chu H.
12/13/2019 09:39 am	Approved.	Chu H.
12/12/2019 02:10 pm	Updated status to Pending Approval	Kevin H.
12/12/2019 02:10 pm	Service Completed	Kevin H.
12/12/2019 04:10 am	Updated billable hours to: 01.00	Kevin H.
12/12/2019 02:10 pm	Check-out 12/12/2019 02:06 pm	Kevin H.
12/12/2019 02:10 pm	Updated status to Service Completed	Kevin H.
12/12/2019 02:02 pm	Customer Signature Posted	Kevin H.
12/12/2019 01:32 pm	Arrived 12/12/2019 01:32 pm	Kevin H.
12/12/2019 01:16 pm	Check-in 12/12/2019 01:16 pm	Kevin H.
12/12/2019 01:16 pm	Updated status to Scheduled	Kevin H.
12/12/2019 01:16 pm	Assigned: Kevin Hsueh	Kevin H.
12/12/2019 01:16 pm	Created workorder.	Kevin H.

Filename
W37113