DSI WebApp

Customer/Point of Contact:

Title Guaranty of Guam
Ryan Mummert (671-300-3226)

Scheduled Date/Time:

12/13/2019, 04:30 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.0097: Warranty Support 2018

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Upgrade 3CX to version 16

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Backup 3CX Phone System settings in preparation for upgrade. Install teamviewer on server in the event Premier One remote access link fails to connect. 3CX upgrade to version 16 to be performed Saturday morning.	Kevin Hsueh	12/13/2019 04:45 pm	12/13/2019 05:17 pm	00:32
	2	Backup 3CX settings. Uninstall 3CX version 15. Install 3CX version 16 and restore backup. verified backup restored and 3CX is on version 16. perform test calls successfully.	Kevin Hsueh	12/14/2019 08:30 am	12/14/2019 09:22 am	00:52

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
12/17/2019 10:20 am	Updated status to Closed	Jessica L.
12/17/2019 08:31 am	Updated status to Submitted for Invoicing	Chu H.
12/17/2019 08:31 am	Approved.	Chu H.
12/14/2019 09:24 am	No Signature: Remote support	Kevin H.
12/14/2019 09:24 am	Updated status to Pending Approval	Kevin H.
12/14/2019 09:24 am	Service Completed	Kevin H.
12/13/2019 11:24 pm	Updated billable hours to: 02.00	Kevin H.
12/14/2019 09:23 am	Check-out 12/14/2019 09:22 am	Kevin H.
12/14/2019 09:23 am	Updated status to Service Completed	Kevin H.
12/14/2019 09:22 am	Check-in 12/14/2019 08:30 am	Kevin H.
12/13/2019 05:19 pm	Check-out 12/13/2019 05:17 pm	Kevin H.
12/13/2019 05:19 pm	Updated status to In Progress	Kevin H.
12/13/2019 04:45 pm	Modified workorder.	Kevin H.
12/13/2019 04:45 pm	Rates modified to Warranty Support: $0.00	Kevin H.
12/13/2019 04:45 pm	Arrived 12/13/2019 04:45 pm	Kevin H.
12/13/2019 04:45 pm	Check-in 12/13/2019 04:45 pm	Kevin H.
12/13/2019 04:06 pm	Updated status to Scheduled	Kevin H.
12/13/2019 04:06 pm	Assigned: Kevin Hsueh	Kevin H.
12/13/2019 04:06 pm	Created workorder.	Kevin H.

Filename
W37116