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Customer/Point of Contact:

Morrico Equipment
Rene Molinos (671-649-1946)

Scheduled Date/Time:

01/08/2020, 01:00 pm

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

ME00.6010: Morrico Equipment - Service Contract 2020

Rates:

Morrico Equipment - Service Contract 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Jessica Limo

Customer Signature:

Yes

Print Name:

Alma Dimla

Date Signed:

01/17/2020

Troubleshoot laptops and clone one of them

Work Requested by:

	Item	Serial Number	Notes
1	Panasonic laptops, qty 2

Work Completed 3

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot Laptop (T0471) touch screen issue. Touch screen displays phantom touch inputs. Disable touch feature and confirmed no phantom touch inputs seen. Begin Clone of Laptop (T0455) from Laptop (T0471). Cloning still in process.	Kevin Hsueh	01/08/2020 01:00 pm	01/08/2020 02:00 pm	01:00
2	Complete cloning. Install cloned HDD on Laptop (T0445) and confirmed laptop boots up. Laptop to be delivered and setup at Morrico.	Kevin Hsueh	01/09/2020 01:30 pm	01/09/2020 02:30 pm	01:00
3	Deliver and setup 2 tech laptops. test login to EBS successfully. Attempt to update Diagnostic Link to version 8.11 SP1. version 8.11 SP1 not present on portal for download. DL support needs to be contacted	Kevin Hsueh	01/17/2020 08:20 am	01/17/2020 08:50 am	00:30

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
01/17/2020 10:03 am	Updated status to Closed	Jessica L.
01/17/2020 09:35 am	Updated status to Submitted for Invoicing	Chu H.
01/17/2020 09:35 am	Approved.	Chu H.
01/17/2020 09:31 am	Updated status to Submitted for Invoicing	Chu H.
01/17/2020 09:31 am	Approved.	Chu H.
01/17/2020 08:54 am	Updated status to Pending Approval	Kevin H.
01/17/2020 08:54 am	Service Completed	Kevin H.
01/16/2020 10:53 pm	Updated billable hours to: 03.00	Kevin H.
01/17/2020 08:53 am	Check-out 01/17/2020 08:50 am	Kevin H.
01/17/2020 08:53 am	Updated status to Service Completed	Kevin H.
01/17/2020 08:43 am	Customer Signature Posted	Kevin H.
01/17/2020 08:20 am	Check-in 01/17/2020 08:20 am	Kevin H.
01/09/2020 02:35 pm	Check-in 01/09/2020 01:30 pm	Kevin H.
01/09/2020 02:32 pm	Check-in 01/08/2020 01:00 pm	Kevin H.
01/09/2020 02:32 pm	Modified workorder.	Kevin H.
01/09/2020 02:32 pm	Updated scheduled date/time from 01/01/1970 12:00 am to: 01/08/2020 01:00 pm	Kevin H.
01/09/2020 02:32 pm	Updated status to Scheduled	Kevin H.
01/08/2020 08:47 am	Added customer equipment.	Jessica L.
01/08/2020 08:47 am	Updated status to Pending Schedule	Jessica L.
01/08/2020 08:47 am	Assigned: Kevin Hsueh	Jessica L.
01/08/2020 08:47 am	Created workorder.	Jessica L.

Filename
Items Received Rene Molinos 01/08/2020 08:47 am
W37149