DSI WebApp

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

02/12/2020, 03:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6005: TTA, LLC - Service Contract 2020

Rates:

TTA, LLC - Service Contract 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Vanessa

Date Signed:

02/12/2020

Check Server

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	check TTA server and noted server was frozen. force restart server and logged in upon boot up. check event log to determine where crash came from. Noted errors on SQL database log files. stop services and delete large log file. restart services and all exchange services. verified TTA staff can connect to Exchange on outlook. DSI to check Server UPS on Friday afternoon at 5pm	Kevin Hsueh	02/12/2020 02:54 pm	02/12/2020 03:54 pm	01:00

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
02/19/2020 03:53 pm	Updated status to Closed	Jessica L.
02/18/2020 06:20 pm	Updated status to Submitted for Invoicing	Chu H.
02/18/2020 06:20 pm	Approved.	Chu H.
02/12/2020 03:58 pm	Updated status to Pending Approval	Kevin H.
02/12/2020 03:58 pm	Service Completed	Kevin H.
02/12/2020 05:57 am	Updated billable hours to: 01.00	Kevin H.
02/12/2020 03:57 pm	Check-out 02/12/2020 03:54 pm	Kevin H.
02/12/2020 03:57 pm	Updated status to Service Completed	Kevin H.
02/12/2020 03:54 pm	Customer Signature Posted	Kevin H.
02/12/2020 02:54 pm	Arrived 02/12/2020 02:54 pm	Kevin H.
02/12/2020 02:54 pm	Check-in 02/12/2020 02:54 pm	Kevin H.
02/12/2020 02:35 pm	Updated status to Scheduled	Kevin H.
02/12/2020 02:35 pm	Assigned: Kevin Hsueh	Kevin H.
02/12/2020 02:35 pm	Created workorder.	Kevin H.

Filename
W37229