DSI WebApp

Customer/Point of Contact:

Morrico Equipment
Allan Morrison (+61 438 782 385)

Scheduled Date/Time:

02/18/2020, 03:45 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

ME00.6010: Morrico Equipment - Service Contract 2020

Rates:

Morrico Equipment - Service Contract 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Possible virus

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	remotely work with Allan. Checked his system. Create exclusion rule to stop scanning SpecPro. Antivirus had false positive detection of some SpecPro applications. Ran Malwarebytes and AntiVirus scans. Allan reporting issues with opening PDF sometimes. Notice high memory utilization. Recommended replacing his laptop as the memory on his X1 carbon is 16GB (soldered). Allan proceed with purchasing a new laptop.	Chu Hsieh	02/18/2020 03:45 pm	02/18/2020 04:45 pm	01:00

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
02/21/2020 03:19 pm	Updated status to Closed	Jessica L.
02/21/2020 11:06 am	Updated status to Submitted for Invoicing	Chu H.
02/21/2020 11:06 am	Approved.	Chu H.
02/21/2020 11:05 am	No Signature: remote support	Chu H.
02/21/2020 11:05 am	Updated status to Pending Approval	Chu H.
02/21/2020 11:05 am	Service Completed	Chu H.
02/21/2020 12:38 am	Updated billable hours to: 01.00	Chu H.
02/21/2020 10:38 am	Modified workorder.	Chu H.
02/21/2020 10:38 am	Updated status to Service Completed	Chu H.
02/21/2020 10:38 am	Check-out 02/18/2020 04:45 pm	Chu H.
02/21/2020 10:38 am	Updated status to Scheduled	Chu H.
02/21/2020 10:35 am	Check-in 02/18/2020 03:45 pm	Chu H.
02/21/2020 10:34 am	Updated status to Scheduled	Chu H.
02/21/2020 10:34 am	Assigned: Chu Hsieh	Chu H.
02/21/2020 10:34 am	Created workorder.	Chu H.

Filename
W37246