DSI WebApp

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

05/12/2020, 10:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6005: TTA, LLC - Service Contract 2020

Rates:

TTA, LLC - Service Contract 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Vanessa

Date Signed:

05/12/2020

Troubleshoot Todd's Workstation.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check Todds outlook client as Todd advised he is missing 1 month of sent emails. Run Exchange message tracker and noted exchange shows messages sent out for the month of april. Located sent messages for april and restore them to sent folder from deleted item recovery. Renew SSL Certificate on GoDaddy and install new SSL Certificate on server.	Kevin Hsueh	05/12/2020 10:16 am	05/12/2020 11:34 am	01:18

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
05/12/2020 03:50 pm	Updated status to Closed	Jessica L.
05/12/2020 03:31 pm	Updated status to Submitted for Invoicing	Chu H.
05/12/2020 03:31 pm	Approved.	Chu H.
05/12/2020 11:37 am	Updated status to Pending Approval	Kevin H.
05/12/2020 11:37 am	Service Completed	Kevin H.
05/12/2020 01:36 am	Updated billable hours to: 02.00	Kevin H.
05/12/2020 11:36 am	Check-out 05/12/2020 11:34 am	Kevin H.
05/12/2020 11:36 am	Updated status to Service Completed	Kevin H.
05/12/2020 11:30 am	Customer Signature Posted	Kevin H.
05/12/2020 10:16 am	Arrived 05/12/2020 10:16 am	Kevin H.
05/12/2020 10:16 am	Check-in 05/12/2020 10:16 am	Kevin H.
05/12/2020 09:51 am	Updated status to Scheduled	Kevin H.
05/12/2020 09:51 am	Assigned: Kevin Hsueh	Kevin H.
05/12/2020 09:51 am	Created workorder.	Kevin H.

Filename
W37399