DSI WebApp

W37490 Invoiced

Customer/Point of Contact:

ASC Trust LLC
Ron Cruz (671-477-2724)

Scheduled Date/Time:

06/09/2020, 09:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4055: Standard Service 2020

Rates:

Standard Service Rate 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Ron Cruz

Date Signed:

06/09/2020

Invoice Number:

029040

Work Requested

Troubleshoot ASC Server Backup issues.

Work Requested by: Ron Cruz

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check Quantum tape autoloader. Quantum autoloader status shows no errors and that the device is fine. ASC Server cannot see the tape drives in the autoloader. gather error messages and took screenshots to send to Quantum Support for resolution steps. Check APC 2200 UPS and noted batteries need to be replaced. 4 quantity 12v 9a batteries needed. DSI to provide a quote.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check Quantum tape autoloader. Quantum autoloader status shows no errors and that the device is fine. ASC Server cannot see the tape drives in the autoloader. gather error messages and took screenshots to send to Quantum Support for resolution steps. Check APC 2200 UPS and noted batteries need to be replaced. 4 quantity 12v 9a batteries needed. DSI to provide a quote.	Kevin Hsueh	06/09/2020 09:13 am	06/09/2020 10:35 am	01:22

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
06/11/2020 11:38 am	Updated status to Invoiced	Jessica L.
06/10/2020 05:17 pm	Updated status to Submitted for Invoicing	Chu H.
06/10/2020 05:17 pm	Approved.	Chu H.
06/09/2020 10:38 am	Updated status to Pending Approval	Kevin H.
06/09/2020 10:38 am	Service Completed	Kevin H.
06/09/2020 10:37 am	Check-out 06/09/2020 10:35 am	Kevin H.
06/09/2020 10:37 am	Work Order Tasks Added	Kevin H.
06/09/2020 10:37 am	Updated status to Service Completed	Kevin H.
06/09/2020 10:32 am	Customer Signature Posted	Kevin H.
06/09/2020 09:28 am	Arrived 06/09/2020 09:28 am	Kevin H.
06/09/2020 09:13 am	Check-in 06/09/2020 09:13 am	Kevin H.
06/08/2020 04:11 pm	Updated status to Scheduled	Kevin H.
06/08/2020 04:11 pm	Assigned: Kevin Hsueh	Kevin H.
06/08/2020 04:11 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W37490

Work Orders