DSI WebApp

W37546 Invoiced

Customer/Point of Contact:

Title Guaranty of Guam
Ryan Mummert (671-300-3226)

Scheduled Date/Time:

06/18/2020, 08:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4055: Standard Service 2020

Rates:

Standard Service Rate 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kylene Hsieh

Customer Signature:

Yes

Print Name:

Ryan Mummert

Date Signed:

06/18/2020

Invoice Number:

029065

Work Requested

- troubleshoot 3cx system

Work Requested by: Ryan Mummert

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

3CX not able to receive or make calls. check system settings and confirmed correct. reboot 3CX server and Patton Gateway but still no calls are flowing. Issue is with GTA PRI. ticket started by Ryan with GTA to resolve. check fax line and confirmed fax number is not on PRI Circuit. Fax line is also down. ticket started by Ryan with GTA to resolve.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	3CX not able to receive or make calls. check system settings and confirmed correct. reboot 3CX server and Patton Gateway but still no calls are flowing. Issue is with GTA PRI. ticket started by Ryan with GTA to resolve. check fax line and confirmed fax number is not on PRI Circuit. Fax line is also down. ticket started by Ryan with GTA to resolve.	Kevin Hsueh	06/18/2020 08:29 am	06/18/2020 09:14 am	00:45

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
06/22/2020 05:57 pm	Updated status to Invoiced	Jessica L.
06/22/2020 05:56 pm	Updated status to Invoiced	.
06/22/2020 12:12 pm	Updated status to Submitted for Invoicing	Chu H.
06/22/2020 12:12 pm	Approved.	Chu H.
06/18/2020 09:16 am	Updated status to Pending Approval	Kevin H.
06/18/2020 09:16 am	Service Completed	Kevin H.
06/18/2020 09:16 am	Check-out 06/18/2020 09:14 am	Kevin H.
06/18/2020 09:16 am	Work Order Tasks Added	Kevin H.
06/18/2020 09:16 am	Updated status to Service Completed	Kevin H.
06/18/2020 08:57 am	Customer Signature Posted	Kevin H.
06/18/2020 08:29 am	Arrived 06/18/2020 08:29 am	Kevin H.
06/18/2020 08:29 am	Check-in 06/18/2020 08:29 am	Kevin H.
06/17/2020 01:45 pm	Updated status to Scheduled	Kylene H.
06/17/2020 01:45 pm	Assigned: Kevin Hsueh	Kylene H.
06/17/2020 01:45 pm	Created workorder.	Kylene H.

Attachments 1

Filename
W37546

Work Orders