DSI WebApp

W37644 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

07/20/2020, 10:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TTA0.6005: TTA, LLC - Service Contract 2020

Rates:

TTA, LLC - Service Contract 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Unable to access Foscam wireless camera

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Remote to TTA network. unable to ping 192.168.1.252. Had Vanessa check power to Foscam camera. UPS providing power to camera and wifi access point are powered off. Vanessa powered on UPS and able to access wifi camera. Had Vanessa remove power outlet of UPS from wall and UPS shuts down immediately. Vanessa will procure a new UPS.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Remote to TTA network. unable to ping 192.168.1.252. Had Vanessa check power to Foscam camera. UPS providing power to camera and wifi access point are powered off. Vanessa powered on UPS and able to access wifi camera. Had Vanessa remove power outlet of UPS from wall and UPS shuts down immediately. Vanessa will procure a new UPS.	Chu Hsieh	07/20/2020 10:30 am	07/20/2020 11:07 am	00:37

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
07/20/2020 04:09 pm	Updated status to Closed	Jessica L.
07/20/2020 11:10 am	Updated status to Submitted for Invoicing	Chu H.
07/20/2020 11:10 am	Approved.	Chu H.
07/20/2020 11:10 am	No Signature: remote support	Chu H.
07/20/2020 11:10 am	Updated status to Pending Approval	Chu H.
07/20/2020 11:10 am	Service Completed	Chu H.
07/20/2020 11:09 am	Check-out 07/20/2020 11:07 am	Chu H.
07/20/2020 11:09 am	Work Order Tasks Added	Chu H.
07/20/2020 11:09 am	Updated status to Service Completed	Chu H.
07/20/2020 11:06 am	Check-in 07/20/2020 10:30 am	Chu H.
07/20/2020 11:06 am	Updated status to Scheduled	Chu H.
07/20/2020 11:06 am	Assigned: Chu Hsieh	Chu H.
07/20/2020 11:06 am	Created workorder.	Chu H.

Attachments 1

Filename
W37644

Work Orders