DSI WebApp

W37730 Invoiced

Customer/Point of Contact:

Guam Hotel & Restaurant Association
Mary Rhodes (671-649-1447)

Scheduled Date/Time:

08/19/2020, 02:30 pm

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4055: Standard Service 2020

Rates:

Standard Service Rate 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

029241

Work Requested

Troubleshoot Mary and GHRA laptop issues.

Work Requested by: Mary Rhodes

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Reconfigure Mary's email account (president@ghra.org) outgoing SMTP Settings in Outlook Client. Send test email after reconfiguration successfully. Install Kyocera network printer on Mary's laptop and perform test print successfully. Check Mary's office suite account error message. microsoft account needed to be signed in to. error message is no longer present after sign in. Check GHRA laptop and change Lina's user profile name to GHRA. Confirmed Mary's email is setup on GHRA laptop and can send and receive with no errors.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Reconfigure Mary's email account (president@ghra.org) outgoing SMTP Settings in Outlook Client. Send test email after reconfiguration successfully. Install Kyocera network printer on Mary's laptop and perform test print successfully. Check Mary's office suite account error message. microsoft account needed to be signed in to. error message is no longer present after sign in. Check GHRA laptop and change Lina's user profile name to GHRA. Confirmed Mary's email is setup on GHRA laptop and can send and receive with no errors.	Kevin Hsueh	08/19/2020 02:30 pm	08/19/2020 03:17 pm	00:47

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
08/19/2020 03:17 pm	Created workorder.	Kevin H.
08/19/2020 03:17 pm	Assigned: Kevin Hsueh	Kevin H.
08/19/2020 03:17 pm	Updated status to Scheduled	Kevin H.
08/19/2020 03:17 pm	Check-in 08/19/2020 02:30 pm	Kevin H.
08/19/2020 03:19 pm	Updated status to Service Completed	Kevin H.
08/19/2020 03:19 pm	Work Order Tasks Added	Kevin H.
08/19/2020 03:19 pm	Check-out 08/19/2020 03:17 pm	Kevin H.
08/19/2020 03:20 pm	Service Completed	Kevin H.
08/19/2020 03:20 pm	Updated status to Pending Approval	Kevin H.
08/19/2020 03:20 pm	No Signature: Remote Support	Kevin H.
08/21/2020 01:54 pm	Approved.	Chu H.
08/21/2020 01:54 pm	Updated status to Submitted for Invoicing	Chu H.
08/21/2020 04:53 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W37730

Work Orders