DSI WebApp

W37798 Invoiced

Customer/Point of Contact:

Title Guaranty of Guam
Ryan Mummert (671-300-3226)

Scheduled Date/Time:

09/15/2020, 08:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4055: Standard Service 2020

Rates:

Standard Service Rate 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Shin Taira

Date Signed:

09/15/2020

Invoice Number:

029294

Work Requested

Troubleshoot IP Phone firmware issues.

Work Requested by: Ryan Mummert

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Yealink T27G IP Phone unable to upgrade firmware. Tried to upgrade with all firmware versions available for download on Yealink website. Brought Yealink T27G IP Phone back to DSI to troubleshoot further.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Yealink T27G IP Phone unable to upgrade firmware. Tried to upgrade with all firmware versions available for download on Yealink website. Brought Yealink T27G IP Phone back to DSI to troubleshoot further.	Kevin Hsueh	09/15/2020 07:58 am	09/15/2020 08:45 am	00:47

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/14/2020 04:13 pm	Created workorder.	Kevin H.
09/14/2020 04:13 pm	Assigned: Kevin Hsueh	Kevin H.
09/14/2020 04:13 pm	Updated status to Scheduled	Kevin H.
09/15/2020 07:58 am	Check-in 09/15/2020 07:58 am	Kevin H.
09/15/2020 07:58 am	Arrived 09/15/2020 07:58 am	Kevin H.
09/15/2020 08:37 am	Customer Signature Posted	Kevin H.
09/15/2020 09:27 am	Updated status to Service Completed	Kevin H.
09/15/2020 09:27 am	Work Order Tasks Added	Kevin H.
09/15/2020 09:27 am	Check-out 09/15/2020 08:45 am	Kevin H.
09/15/2020 09:28 am	Service Completed	Kevin H.
09/15/2020 09:28 am	Updated status to Pending Approval	Kevin H.
09/16/2020 11:32 am	Approved.	Chu H.
09/16/2020 11:32 am	Updated status to Submitted for Invoicing	Chu H.
09/16/2020 01:39 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W37798

Work Orders