DSI WebApp

W37813 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

09/17/2020, 09:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6005: TTA, LLC - Service Contract 2020

Rates:

TTA, LLC - Service Contract 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Vanessa

Date Signed:

09/17/2020

Work Requested

Troubleshoot internet access. no internet.

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Vanessa advised GTA Modem, SonicWALL, and WiFi Access Point prior to DSI arrival. Internet back up. login and check SonicWALL logs and confirmed connection to GTA modem dropped. Advised TTA that WiFi router should be connected to APC UPS (it is currently connected directly to the wall outlet). Discuss with TTA regarding new IT&E internet service.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Vanessa advised GTA Modem, SonicWALL, and WiFi Access Point prior to DSI arrival. Internet back up. login and check SonicWALL logs and confirmed connection to GTA modem dropped. Advised TTA that WiFi router should be connected to APC UPS (it is currently connected directly to the wall outlet). Discuss with TTA regarding new IT&E internet service.	Kevin Hsueh	09/17/2020 08:47 am	09/17/2020 09:28 am	00:41

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/17/2020 08:46 am	Created workorder.	Kevin H.
09/17/2020 08:46 am	Assigned: Kevin Hsueh	Kevin H.
09/17/2020 08:46 am	Updated status to Scheduled	Kevin H.
09/17/2020 08:47 am	Check-in 09/17/2020 08:47 am	Kevin H.
09/17/2020 08:49 am	Arrived 09/17/2020 08:49 am	Kevin H.
09/17/2020 09:21 am	Customer Signature Posted	Kevin H.
09/17/2020 09:30 am	Updated status to Service Completed	Kevin H.
09/17/2020 09:30 am	Work Order Tasks Added	Kevin H.
09/17/2020 09:30 am	Check-out 09/17/2020 09:28 am	Kevin H.
09/17/2020 09:31 am	Service Completed	Kevin H.
09/17/2020 09:31 am	Updated status to Pending Approval	Kevin H.
09/17/2020 07:50 pm	Approved.	Chu H.
09/17/2020 07:50 pm	Updated status to Submitted for Invoicing	Chu H.
09/18/2020 10:47 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W37813

Work Orders