DSI WebApp

W37930 Invoiced

Customer/Point of Contact:

Kloppenburg
Judy Aguigui

Scheduled Date/Time:

10/12/2020, 01:30 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4055: Standard Service 2020

Rates:

Standard Service Rate 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Judy Aguigui

Date Signed:

10/12/2020

Invoice Number:

029357

Work Requested

Troubleshoot 3CX Phone System

Work Requested by: Judy Aguigui

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

3CX broadcasting Unknown Caller ID for some calls but not all. Check 3CX settings and confirmed Caller ID broadcast on gateway anfd IP Phones set to 671-649-1941. Contact April at GTA to start a ticket for GTA tech to check and resolve.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	3CX broadcasting Unknown Caller ID for some calls but not all. Check 3CX settings and confirmed Caller ID broadcast on gateway anfd IP Phones set to 671-649-1941. Contact April at GTA to start a ticket for GTA tech to check and resolve.	Kevin Hsueh	10/12/2020 01:22 pm	10/12/2020 02:04 pm	00:42

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/12/2020 11:19 am	Created workorder.	Kevin H.
10/12/2020 11:19 am	Assigned: Kevin Hsueh	Kevin H.
10/12/2020 11:19 am	Updated status to Scheduled	Kevin H.
10/12/2020 01:22 pm	Check-in 10/12/2020 01:22 pm	Kevin H.
10/12/2020 01:22 pm	Arrived 10/12/2020 01:22 pm	Kevin H.
10/12/2020 01:45 pm	Customer Signature Posted	Kevin H.
10/12/2020 02:06 pm	Updated status to Service Completed	Kevin H.
10/12/2020 02:06 pm	Work Order Tasks Added	Kevin H.
10/12/2020 02:06 pm	Check-out 10/12/2020 02:04 pm	Kevin H.
10/12/2020 02:06 pm	Service Completed	Kevin H.
10/12/2020 02:06 pm	Updated status to Pending Approval	Kevin H.
10/12/2020 04:51 pm	Approved.	Chu H.
10/12/2020 04:51 pm	Updated status to Submitted for Invoicing	Chu H.
10/12/2020 06:07 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W37930

Work Orders