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W38073   Closed

G4S Security Services (Guam) Inc
Dwight Martin (671-646-2307)
11/24/2020, 02:30 pm   
Onsite
Normal
G4S0.3002: G4S - 3CX Project 2020
G4S - 3CX Project 2020 [TOTAL ANNUAL HOURS: 20]
20
2
Kevin Hsueh
No

Work Requested

3CX Project
Work Requested by: Dwight Martin

Items Dropped Off 0

Item Serial Number Notes

Work Completed 4

Summary of Tasks

Move 3CX to new VM. test all settings and confirmed 3CX is up on new VM.
Work Completed Technician Check-in Check-out Actual Hrs
1 arrive onsite to configure sonicwall port forwarding. Sonicwall NSA 220 device has access issues. boot sonicwall into safe mode and noted out of date firmware. DSI to download updated firwmare and return tomorrow to configure. Kevin Hsueh
 11/24/2020 02:27 pm 11/24/2020 03:02 pm 00:35
2 Configure 3CX required firewall ports on SonicWALL NSA 220. Kevin Hsueh
 11/25/2020 01:25 pm 11/25/2020 02:25 pm 01:00
3 G4S new HQ MetroE line is down. unable to proceed with 3CX deployment as static IP associated with MetroE is needed. Per Dwight, GTA will have techs resolve issue today. Kevin Hsueh
 11/30/2020 09:47 am 11/30/2020 10:35 am 00:48
4 Move 3CX to new VM. test all settings and confirmed 3CX is up on new VM. Kevin Hsueh
 11/30/2020 02:30 pm 11/30/2020 05:55 pm 03:25

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 24

Date/Time Comment Tech
11/24/2020 02:06 pm Created workorder. Kevin H.
11/24/2020 02:06 pm Assigned: Kevin Hsueh Kevin H.
11/24/2020 02:06 pm Updated status to Scheduled Kevin H.
11/24/2020 02:28 pm Check-in 11/24/2020 02:27 pm Kevin H.
11/24/2020 02:28 pm Arrived 11/24/2020 02:28 pm Kevin H.
11/24/2020 03:04 pm Updated status to In Progress Kevin H.
11/24/2020 03:04 pm Check-out 11/24/2020 03:02 pm Kevin H.
11/25/2020 01:25 pm Check-in 11/25/2020 01:25 pm Kevin H.
11/25/2020 02:52 pm Updated status to In Progress Kevin H.
11/25/2020 02:52 pm Check-out 11/25/2020 02:25 pm Kevin H.
11/30/2020 09:47 am Check-in 11/30/2020 09:47 am Kevin H.
11/30/2020 10:36 am Updated status to In Progress Kevin H.
11/30/2020 10:36 am Check-out 11/30/2020 10:35 am Kevin H.
11/30/2020 05:55 pm Check-in 11/30/2020 05:54 pm Kevin H.
11/30/2020 05:55 pm Updated status to Service Completed Kevin H.
11/30/2020 05:55 pm Work Order Tasks Added Kevin H.
11/30/2020 05:55 pm Check-out 11/30/2020 05:55 pm Kevin H.
11/30/2020 05:57 pm Work Completed not Explained to Customer Reason: Kevin H.
11/30/2020 05:57 pm Service Completed Kevin H.
11/30/2020 05:57 pm Updated status to Pending Approval Kevin H.
11/30/2020 05:57 pm No Signature: Kevin H.
12/01/2020 10:29 am Approved. Chu H.
12/01/2020 10:29 am Updated status to Submitted for Invoicing Chu H.
12/01/2020 04:32 pm Updated status to Closed Jessica L.

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