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W38225   Invoiced

Kloppenburg
Judy Aguigui
02/08/2021, 11:30 am   
Remote
Normal
DSIG.4055: Standard Service 2020
Standard Service Rate 2020 [TOTAL ANNUAL HOURS: 2]
2
0
Kevin Hsueh
No
029588

Work Requested

Reinstall 3CX Phone System Version 15.5 SP6. Confirm Kloppenburg license activates properly.
Work Requested by: Judy Aguigui

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Backup current 3CX Phone System settings and uninstall 3CX Phone System Version 15.5 SP5. Download and install 3CX Phone System Version 15.5 SP6 and restore settings from backup. Confirmed Kloppenburg 3CX License (W3JY-48YV-38AT-IMCJ) shows activated and 32 simultaneous calls available. Reconfigure all inbound rules to route to the correct call queues. Perform test inbound and outbound calls successfully. Took a new backup of 3CX Phone System settings after reinstall and configuration. Spoke to Judy Aguigui to advise of completion.
Work Completed Technician Check-in Check-out Actual Hrs
1 Backup current 3CX Phone System settings and uninstall 3CX Phone System Version 15.5 SP5. Download and install 3CX Phone System Version 15.5 SP6 and restore settings from backup. Confirmed Kloppenburg 3CX License (W3JY-48YV-38AT-IMCJ) shows activated and 32 simultaneous calls available. Reconfigure all inbound rules to route to the correct call queues. Perform test inbound and outbound calls successfully. Took a new backup of 3CX Phone System settings after reinstall and configuration. Spoke to Judy Aguigui to advise of completion. Kevin Hsueh
02/08/2021 09:30 am 02/08/2021 10:30 am 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 16

Date/Time Comment Tech
02/08/2021 10:08 am Created workorder. Kevin H.
02/08/2021 10:08 am Assigned: Kevin Hsueh Kevin H.
02/08/2021 10:08 am Updated status to Scheduled Kevin H.
02/08/2021 10:36 am Updated Estimated Service Time (hrs) to Kevin H.
02/08/2021 10:36 am Service Type modified to Remote Kevin H.
02/08/2021 10:36 am Modified workorder. Kevin H.
02/08/2021 10:36 am Check-in 02/08/2021 09:30 am Kevin H.
02/08/2021 10:38 am Updated status to Service Completed Kevin H.
02/08/2021 10:38 am Work Order Tasks Added Kevin H.
02/08/2021 10:38 am Check-out 02/08/2021 10:30 am Kevin H.
02/08/2021 10:39 am Service Completed Kevin H.
02/08/2021 10:39 am Updated status to Pending Approval Kevin H.
02/08/2021 10:39 am No Signature: Remote Support Kevin H.
02/08/2021 10:52 am Approved. Chu H.
02/08/2021 10:52 am Updated status to Submitted for Invoicing Chu H.
02/08/2021 04:14 pm Updated status to Invoiced Jessica L.

Attachments 1

Filename
W38225