DSI WebApp

W38225 Invoiced

Customer/Point of Contact:

Kloppenburg
Judy Aguigui

Scheduled Date/Time:

02/08/2021, 11:30 am

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4055: Standard Service 2020

Rates:

Standard Service Rate 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

029588

Work Requested

Reinstall 3CX Phone System Version 15.5 SP6. Confirm Kloppenburg license activates properly.

Work Requested by: Judy Aguigui

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Backup current 3CX Phone System settings and uninstall 3CX Phone System Version 15.5 SP5. Download and install 3CX Phone System Version 15.5 SP6 and restore settings from backup. Confirmed Kloppenburg 3CX License (W3JY-48YV-38AT-IMCJ) shows activated and 32 simultaneous calls available. Reconfigure all inbound rules to route to the correct call queues. Perform test inbound and outbound calls successfully. Took a new backup of 3CX Phone System settings after reinstall and configuration. Spoke to Judy Aguigui to advise of completion.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Backup current 3CX Phone System settings and uninstall 3CX Phone System Version 15.5 SP5. Download and install 3CX Phone System Version 15.5 SP6 and restore settings from backup. Confirmed Kloppenburg 3CX License (W3JY-48YV-38AT-IMCJ) shows activated and 32 simultaneous calls available. Reconfigure all inbound rules to route to the correct call queues. Perform test inbound and outbound calls successfully. Took a new backup of 3CX Phone System settings after reinstall and configuration. Spoke to Judy Aguigui to advise of completion.	Kevin Hsueh	02/08/2021 09:30 am	02/08/2021 10:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
02/08/2021 10:08 am	Created workorder.	Kevin H.
02/08/2021 10:08 am	Assigned: Kevin Hsueh	Kevin H.
02/08/2021 10:08 am	Updated status to Scheduled	Kevin H.
02/08/2021 10:36 am	Updated Estimated Service Time (hrs) to	Kevin H.
02/08/2021 10:36 am	Service Type modified to Remote	Kevin H.
02/08/2021 10:36 am	Modified workorder.	Kevin H.
02/08/2021 10:36 am	Check-in 02/08/2021 09:30 am	Kevin H.
02/08/2021 10:38 am	Updated status to Service Completed	Kevin H.
02/08/2021 10:38 am	Work Order Tasks Added	Kevin H.
02/08/2021 10:38 am	Check-out 02/08/2021 10:30 am	Kevin H.
02/08/2021 10:39 am	Service Completed	Kevin H.
02/08/2021 10:39 am	Updated status to Pending Approval	Kevin H.
02/08/2021 10:39 am	No Signature: Remote Support	Kevin H.
02/08/2021 10:52 am	Approved.	Chu H.
02/08/2021 10:52 am	Updated status to Submitted for Invoicing	Chu H.
02/08/2021 04:14 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W38225

Work Orders