S
| Item | Serial Number | Notes |
|---|
| Work Completed | Technician | Check-in | Check-out | Actual Hrs | |
|---|---|---|---|---|---|
| 1 | External HDD does not power. Customer gave permission to open enclosure. Attached to bench power supply and SATA connector. Samsung HD204UI spins up, head arm clicks a few times then stop spinning. This symptom is due to failed HDD head(s). Need to send HDD to clean room data recover to extract data. Informed customer cost will be between $1-1.5K. Customer will inform us decision by tomorrow. |
Chu Hsieh |
02/17/2021 05:30 pm | 02/17/2021 06:18 pm | 00:48 |
| Item | Serial Number | Condition | Qty | Price | Amount | |
|---|---|---|---|---|---|---|
| TOTAL ($) | 0.00 | |||||
| Date/Time | Comment | Tech |
|---|---|---|
| 02/17/2021 05:13 pm | Created workorder. | Kylene H. |
| 02/17/2021 05:13 pm | Assigned: Chu Hsieh | Kylene H. |
| 02/17/2021 05:13 pm | Updated status to Pending Schedule | Kylene H. |
| 02/17/2021 05:17 pm | Work requested modified- Edward Leon Guerrero Hard drive information not showing - will drop off other hard drive tomorrow | Kylene H. |
| 02/17/2021 05:45 pm | Work requested modified- Edward Leon Guerrero Phone number: 929-9498 Hard drive information not showing - will drop off other hard drive tomorrow | Kylene H. |
| 02/17/2021 06:18 pm | Check-in 02/17/2021 05:30 pm | Chu H. |
| 02/17/2021 06:22 pm | Updated status to In Progress | Chu H. |
| 02/17/2021 06:22 pm | Check-out 02/17/2021 06:18 pm | Chu H. |
| 02/23/2021 02:53 pm | Updated Estimated Service Time (hrs) to | Chu H. |
| 02/23/2021 02:53 pm | Rates modified to Standard Service Rate 2020: $150.00 | Chu H. |
| 02/23/2021 02:53 pm | Contact Person modified to Edward Leon Guerrero | Chu H. |
| 02/23/2021 02:53 pm | Updated status to Service Completed | Chu H. |
| 02/23/2021 02:53 pm | Modified workorder. | Chu H. |
| 02/23/2021 02:59 pm | Service Completed | Chu H. |
| 02/23/2021 02:59 pm | Updated status to Pending Approval | Chu H. |
| 02/23/2021 02:59 pm | No Signature: customer pickup items without signature | Chu H. |
| 02/23/2021 04:51 pm | Approved. | Chu H. |
| 02/23/2021 04:51 pm | Updated status to Submitted for Invoicing | Chu H. |
| 02/23/2021 05:03 pm | Updated status to Invoiced | Jessica L. |