DSI WebApp

W38241 Closed

Customer/Point of Contact:

Marianas Gas Corporation
Jun Pamintuan

Scheduled Date/Time:

02/22/2021, 11:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MGC0.6012: Marianas Gas Corporation - Service Contract 2021

Rates:

Marianas Gas Corporation - Service Contract 2021 [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Jun's email access

Work Requested by: Jun Pamintuan

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Remotely check Jun's email access issues. Per Jun, he is unable to access outlook client as it keeps asking for password. Jun advised he entered his password but outlook still prompting for password. Connect to Jun's laptop remotely and noted incorrect username being used. Corrected username and had Jun enter his password. Outlook can be opened now.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Remotely check Jun's email access issues. Per Jun, he is unable to access outlook client as it keeps asking for password. Jun advised he entered his password but outlook still prompting for password. Connect to Jun's laptop remotely and noted incorrect username being used. Corrected username and had Jun enter his password. Outlook can be opened now.	Kevin Hsueh	02/22/2021 11:00 am	02/22/2021 11:55 am	00:55

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
02/22/2021 11:54 am	Created workorder.	Kevin H.
02/22/2021 11:54 am	Assigned: Kevin Hsueh	Kevin H.
02/22/2021 11:54 am	Updated status to Scheduled	Kevin H.
02/22/2021 11:55 am	Check-in 02/22/2021 11:00 am	Kevin H.
02/22/2021 11:56 am	Updated status to Service Completed	Kevin H.
02/22/2021 11:56 am	Work Order Tasks Added	Kevin H.
02/22/2021 11:56 am	Check-out 02/22/2021 11:55 am	Kevin H.
02/22/2021 11:57 am	Service Completed	Kevin H.
02/22/2021 11:57 am	Updated status to Pending Approval	Kevin H.
02/22/2021 11:57 am	No Signature: Remote Support	Kevin H.
02/22/2021 05:46 pm	Approved.	Chu H.
02/22/2021 05:46 pm	Updated status to Submitted for Invoicing	Chu H.
02/23/2021 11:00 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38241

Work Orders