DSI WebApp

W38276 Invoiced

Customer/Point of Contact:

Office of Public Accountability
Christian Rivera

Scheduled Date/Time:

03/09/2021, 10:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

OPA0.4002: Office of Public Accountability - Standard Services (08/23/2017 - 03/31/2021)

Rates:

Standard Service [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Chris Rivera

Date Signed:

03/09/2021

Invoice Number:

029635

Work Requested

Setup SonicWALL SSL VPN

Work Requested by: Christian Rivera

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

activate SonicWALL SSL VPN license. configure SSL VPN settings and user accounts. Noted IT&E internet not passing correct WAN IP to OPA SonicWALL. contact IT&E to have tech resolve issue. DSI to return to setup access for OPA laptops once issue is resolved.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	activate SonicWALL SSL VPN license. configure SSL VPN settings and user accounts. Noted IT&E internet not passing correct WAN IP to OPA SonicWALL. contact IT&E to have tech resolve issue. DSI to return to setup access for OPA laptops once issue is resolved.	Kevin Hsueh	03/09/2021 09:39 am	03/09/2021 10:30 am	00:51

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
03/09/2021 08:49 am	Created workorder.	Kevin H.
03/09/2021 08:49 am	Assigned: Kevin Hsueh	Kevin H.
03/09/2021 08:49 am	Updated status to Scheduled	Kevin H.
03/09/2021 09:39 am	Check-in 03/09/2021 09:39 am	Kevin H.
03/09/2021 09:45 am	Arrived 03/09/2021 09:45 am	Kevin H.
03/09/2021 10:33 am	Customer Signature Posted	Kevin H.
03/09/2021 10:44 am	Updated status to Service Completed	Kevin H.
03/09/2021 10:44 am	Work Order Tasks Added	Kevin H.
03/09/2021 10:44 am	Check-out 03/09/2021 10:30 am	Kevin H.
03/09/2021 10:45 am	Service Completed	Kevin H.
03/09/2021 10:45 am	Updated status to Pending Approval	Kevin H.
03/09/2021 12:16 pm	Approved.	Chu H.
03/09/2021 12:16 pm	Updated status to Submitted for Invoicing	Chu H.
03/09/2021 03:43 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W38276

Work Orders