DSI WebApp

W38318 Invoiced

Customer/Point of Contact:

Office of Public Accountability
Clariza Mae Roque (671-475-0390 ext 211)

Scheduled Date/Time:

03/19/2021, 02:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4055: Standard Service 2020

Rates:

Standard Service Rate 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Chris Rivera

Date Signed:

03/19/2021

Invoice Number:

029665

Work Requested

Work with IT&E to update SonicWALL with new WAN IP Settings. Setup 1 SSL VPN License. Troubleshoot Fred's laptop battery issue.

Work Requested by: Clariza Mae Roque

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Worked with IT&E Team to set new WAN IP Address of 64.193.122.60. Verified internet is up. Setup SonicWall ssl vpn on SonicWall and Christians laptop. test connect to vpn and accessed network drives and APPSRV successfully.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Worked with IT&E Team to set new WAN IP Address of 64.193.122.60. Verified internet is up. Setup SonicWall ssl vpn on SonicWall and Christians laptop. test connect to vpn and accessed network drives and APPSRV successfully.	Kevin Hsueh	03/19/2021 02:07 pm	03/19/2021 03:19 pm	01:12

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
03/19/2021 11:14 am	Created workorder.	Kevin H.
03/19/2021 11:14 am	Assigned: Kevin Hsueh	Kevin H.
03/19/2021 11:14 am	Updated status to Scheduled	Kevin H.
03/19/2021 02:07 pm	Check-in 03/19/2021 02:07 pm	Kevin H.
03/19/2021 02:08 pm	Arrived 03/19/2021 02:08 pm	Kevin H.
03/19/2021 03:13 pm	Customer Signature Posted	Kevin H.
03/19/2021 03:21 pm	Updated status to Service Completed	Kevin H.
03/19/2021 03:21 pm	Work Order Tasks Added	Kevin H.
03/19/2021 03:21 pm	Check-out 03/19/2021 03:19 pm	Kevin H.
03/19/2021 03:22 pm	Service Completed	Kevin H.
03/19/2021 03:22 pm	Updated status to Pending Approval	Kevin H.
03/22/2021 08:58 am	Approved.	Chu H.
03/22/2021 08:58 am	Updated status to Submitted for Invoicing	Chu H.
03/22/2021 03:59 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W38318

Work Orders