DSI WebApp

W38393 Closed

Customer/Point of Contact:

Pediatric Dental Center
Dr. Francisco Romero ((671)477-6235)

Scheduled Date/Time:

04/16/2021, 04:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.0109: Warranty Support 2020

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Simon San Nicolas

Date Signed:

04/17/2021

Work Requested

Reset 3CX Server Passwords.

Work Requested by: Dr. Francisco Romero

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

Deliver and setup server. Confirmed inbound and outbound calls are up.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Brought server back to DSI and reinstall Windows. Set new admin password. Install 3CX version 16 and restore 3CX backup	Kevin Hsueh	04/16/2021 03:35 pm	04/16/2021 05:48 pm	02:13
	2	Deliver and setup server. Confirmed inbound and outbound calls are up.	Kevin Hsueh	04/17/2021 09:39 am	04/17/2021 10:32 am	00:53

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
04/19/2021 03:58 pm	Updated status to Closed	Jessica L.
04/19/2021 12:35 pm	Updated status to Submitted for Invoicing	Chu H.
04/19/2021 12:35 pm	Approved.	Chu H.
04/17/2021 10:35 am	Updated status to Pending Approval	Kevin H.
04/17/2021 10:35 am	Service Completed	Kevin H.
04/17/2021 10:32 am	Check-out 04/17/2021 10:32 am	Kevin H.
04/17/2021 10:32 am	Work Order Tasks Added	Kevin H.
04/17/2021 10:32 am	Updated status to Service Completed	Kevin H.
04/17/2021 10:20 am	Customer Signature Posted	Kevin H.
04/17/2021 09:39 am	Check-in 04/17/2021 09:39 am	Kevin H.
04/16/2021 05:49 pm	Check-out 04/16/2021 05:48 pm	Kevin H.
04/16/2021 05:49 pm	Updated status to In Progress	Kevin H.
04/16/2021 03:35 pm	Arrived 04/16/2021 03:35 pm	Kevin H.
04/16/2021 03:35 pm	Check-in 04/16/2021 03:35 pm	Kevin H.
04/16/2021 11:44 am	Updated status to Scheduled	Kevin H.
04/16/2021 11:44 am	Assigned: Kevin Hsueh	Kevin H.
04/16/2021 11:44 am	Created workorder.	Kevin H.

Attachments 1

Filename
W38393

Work Orders