DSI WebApp

W38396 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

04/19/2021, 09:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6006: TTA, LLC - Service Contract 2021

Rates:

TTA, LLC - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Vanessa Santos Pinkney

Date Signed:

04/19/2021

Work Requested

Troubleshoot 3CX Server.

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

3CX Server UPS not detecting battery. reseat battery in UPS and confirmed detected properly. Reboot 3CX server and performed test calls with no issues. Check TTA Server daily back up and confirmed back up completed successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	3CX Server UPS not detecting battery. reseat battery in UPS and confirmed detected properly. Reboot 3CX server and performed test calls with no issues. Check TTA Server daily back up and confirmed back up completed successfully.	Kevin Hsueh	04/19/2021 08:27 am	04/19/2021 08:58 am	00:31

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
04/19/2021 07:46 am	Created workorder.	Kevin H.
04/19/2021 07:46 am	Assigned: Kevin Hsueh	Kevin H.
04/19/2021 07:46 am	Updated status to Scheduled	Kevin H.
04/19/2021 08:27 am	Check-in 04/19/2021 08:27 am	Kevin H.
04/19/2021 08:27 am	Arrived 04/19/2021 08:27 am	Kevin H.
04/19/2021 08:54 am	Customer Signature Posted	Kevin H.
04/19/2021 09:00 am	Updated status to Service Completed	Kevin H.
04/19/2021 09:00 am	Work Order Tasks Added	Kevin H.
04/19/2021 09:00 am	Check-out 04/19/2021 08:58 am	Kevin H.
04/19/2021 09:01 am	Service Completed	Kevin H.
04/19/2021 09:01 am	Updated status to Pending Approval	Kevin H.
04/19/2021 12:34 pm	Approved.	Chu H.
04/19/2021 12:34 pm	Updated status to Submitted for Invoicing	Chu H.
04/19/2021 04:00 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38396

Work Orders