DSI WebApp

W38399 Invoiced

Customer/Point of Contact:

Moylan's Insurance
Ronaldo De Lima (1(671)477-8613)

Scheduled Date/Time:

04/19/2021, 02:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4059: DSI Standard Service 2021

Rates:

Standard Service 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Ron De Lima

Date Signed:

04/19/2021

Invoice Number:

029743

Work Requested

Troubleshoot 3CX outbound calls from Manila Office.

Work Requested by: Ronaldo De Lima

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check issues with calls from Manila to Guam 3CX. 1 way audio. check 3cx settings and noted no issues with settings. Run a wireshark capture and will create a ticket with 3CX. Suggested to Ron to have the 2 Manila staff connect to 3CX using 3CX webclient/softphone. 1 way audio issue caused by network issue. Slow internet speed. Ron to work with carrier and check firewalls at Moylans.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check issues with calls from Manila to Guam 3CX. 1 way audio. check 3cx settings and noted no issues with settings. Run a wireshark capture and will create a ticket with 3CX. Suggested to Ron to have the 2 Manila staff connect to 3CX using 3CX webclient/softphone. 1 way audio issue caused by network issue. Slow internet speed. Ron to work with carrier and check firewalls at Moylans.	Kevin Hsueh	04/19/2021 01:56 pm	04/19/2021 02:56 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
04/19/2021 01:28 pm	Created workorder.	Kevin H.
04/19/2021 01:28 pm	Assigned: Kevin Hsueh	Kevin H.
04/19/2021 01:28 pm	Updated status to Scheduled	Kevin H.
04/19/2021 01:56 pm	Check-in 04/19/2021 01:56 pm	Kevin H.
04/19/2021 01:56 pm	Arrived 04/19/2021 01:56 pm	Kevin H.
04/19/2021 02:54 pm	Customer Signature Posted	Kevin H.
04/19/2021 02:58 pm	Updated status to Service Completed	Kevin H.
04/19/2021 02:58 pm	Work Order Tasks Added	Kevin H.
04/19/2021 02:58 pm	Check-out 04/19/2021 02:56 pm	Kevin H.
04/19/2021 02:59 pm	Service Completed	Kevin H.
04/19/2021 02:59 pm	Updated status to Pending Approval	Kevin H.
04/20/2021 01:00 pm	Approved.	Chu H.
04/20/2021 01:00 pm	Updated status to Submitted for Invoicing	Chu H.
04/20/2021 01:40 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W38399

Work Orders