DSI WebApp

W38488 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

05/20/2021, 08:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TTA0.6006: TTA, LLC - Service Contract 2021

Rates:

TTA, LLC - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot email issue. Unable to send and receive emails.

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Login to TTA Server and restart Exchange Information Store service. Service restart not successful. Restart TTA Server. Login after restart and confirmed all Exchange services started successfully. Test send and receive emails successfully. Emails are up and running.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Login to TTA Server and restart Exchange Information Store service. Service restart not successful. Restart TTA Server. Login after restart and confirmed all Exchange services started successfully. Test send and receive emails successfully. Emails are up and running.	Kevin Hsueh	05/20/2021 08:30 am	05/20/2021 09:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
05/20/2021 09:33 am	Created workorder.	Kevin H.
05/20/2021 09:33 am	Assigned: Kevin Hsueh	Kevin H.
05/20/2021 09:33 am	Updated status to Scheduled	Kevin H.
05/20/2021 09:33 am	Check-in 05/20/2021 08:30 am	Kevin H.
05/20/2021 09:34 am	Updated status to Service Completed	Kevin H.
05/20/2021 09:34 am	Work Order Tasks Added	Kevin H.
05/20/2021 09:34 am	Check-out 05/20/2021 09:30 am	Kevin H.
05/20/2021 09:36 am	Service Completed	Kevin H.
05/20/2021 09:36 am	Updated status to Pending Approval	Kevin H.
05/20/2021 09:36 am	No Signature: Remote Support	Kevin H.
05/21/2021 12:13 pm	Approved.	Chu H.
05/21/2021 12:13 pm	Updated status to Submitted for Invoicing	Chu H.
05/21/2021 01:47 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38488

Work Orders