DSI WebApp

W38507 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Sureta San Nicolas (671-472-2089)

Scheduled Date/Time:

05/28/2021, 11:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6006: TTA, LLC - Service Contract 2021

Rates:

TTA, LLC - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Sureta San Nicolas

Date Signed:

05/28/2021

Work Requested

Troubleshoot various issues

Work Requested by: Sureta San Nicolas

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Server running at max resources. adjust exchange server min and max memory and restart server. Server rebooted and speeds are back to normal. Troubleshoot Joephets OWA access. Troubleshoot 3CX voicemail greetings.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Server running at max resources. adjust exchange server min and max memory and restart server. Server rebooted and speeds are back to normal. Troubleshoot Joephets OWA access. Troubleshoot 3CX voicemail greetings.	Kevin Hsueh	05/28/2021 11:23 am	05/28/2021 01:13 pm	01:50

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
05/28/2021 11:23 am	Created workorder.	Kevin H.
05/28/2021 11:23 am	Assigned: Kevin Hsueh	Kevin H.
05/28/2021 11:23 am	Updated status to Scheduled	Kevin H.
05/28/2021 11:23 am	Check-in 05/28/2021 11:23 am	Kevin H.
05/28/2021 11:39 am	Arrived 05/28/2021 11:39 am	Kevin H.
05/28/2021 01:08 pm	Customer Signature Posted	Kevin H.
05/28/2021 01:14 pm	Updated status to Service Completed	Kevin H.
05/28/2021 01:14 pm	Work Order Tasks Added	Kevin H.
05/28/2021 01:14 pm	Check-out 05/28/2021 01:13 pm	Kevin H.
05/28/2021 01:15 pm	Service Completed	Kevin H.
05/28/2021 01:15 pm	Updated status to Pending Approval	Kevin H.
05/28/2021 04:34 pm	Approved.	Chu H.
05/28/2021 04:34 pm	Updated status to Submitted for Invoicing	Chu H.
05/28/2021 05:11 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38507

Work Orders