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W38547 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

06/23/2021, 01:45 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

TTA0.6006: TTA, LLC - Service Contract 2021

Rates:

TTA, LLC - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Meryll Cruz

Customer Signature:

Yes

Print Name:

Vanessa Santos Pinkney

Date Signed:

06/16/2021

Work Requested

Troubleshoot server

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check network and noted slow network speeds. Check server and noted server is running fine and not maxing out on resources. Perform network ping tests and noted 1000+ms response times. Either switch or a workstation is causing the network slowness. Scheduled for next tuesday to perform a complete shut down and test where the slowness is coming from.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check network and noted slow network speeds. Check server and noted server is running fine and not maxing out on resources. Perform network ping tests and noted 1000+ms response times. Either switch or a workstation is causing the network slowness. Scheduled for next tuesday to perform a complete shut down and test where the slowness is coming from.	Kevin Hsueh	06/16/2021 01:31 pm	06/16/2021 02:31 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
06/16/2021 01:23 pm	Created workorder.	Meryll C.
06/16/2021 01:23 pm	Assigned: Kevin Hsueh	Meryll C.
06/16/2021 01:23 pm	Updated status to Scheduled	Meryll C.
06/16/2021 01:31 pm	Check-in 06/16/2021 01:31 pm	Kevin H.
06/16/2021 01:45 pm	Arrived 06/16/2021 01:44 pm	Kevin H.
06/16/2021 02:34 pm	Customer Signature Posted	Kevin H.
06/16/2021 02:44 pm	Updated status to Service Completed	Kevin H.
06/16/2021 02:44 pm	Work Order Tasks Added	Kevin H.
06/16/2021 02:44 pm	Check-out 06/16/2021 02:40 pm	Kevin H.
06/16/2021 02:46 pm	Service Completed	Kevin H.
06/16/2021 02:46 pm	Updated status to Pending Approval	Kevin H.
06/22/2021 08:56 am	Approved.	Chu H.
06/22/2021 08:56 am	Updated status to Submitted for Invoicing	Chu H.
06/22/2021 10:52 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38547

Work Orders