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W38561 Invoiced

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

06/22/2021, 03:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6006: TTA, LLC - Service Contract 2021

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Vanessa Santos Pinkney

Date Signed:

06/22/2021

Invoice Number:

029892

Work Requested

Troubleshoot Network

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot network slowness and high ping times. Narrowed down issue to Mitch's workstation. Scan mitchs workstation for virus and malware. non found. Test mitchs network line and network line passed. Update NIC driver and ping times still high. all workstation network speeds drop when mitchs workstation is on. Suggest to install new NIC card. if issue still persist. workstation needs to be reprep or replaced

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot network slowness and high ping times. Narrowed down issue to Mitch's workstation. Scan mitchs workstation for virus and malware. non found. Test mitchs network line and network line passed. Update NIC driver and ping times still high. all workstation network speeds drop when mitchs workstation is on. Suggest to install new NIC card. if issue still persist. workstation needs to be reprep or replaced	Kevin Hsueh	06/22/2021 02:58 pm	06/22/2021 04:46 pm	01:48

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
06/22/2021 11:18 am	Created workorder.	Kevin H.
06/22/2021 11:18 am	Assigned: Kevin Hsueh	Kevin H.
06/22/2021 11:18 am	Updated status to Scheduled	Kevin H.
06/22/2021 02:58 pm	Check-in 06/22/2021 02:58 pm	Kevin H.
06/22/2021 02:58 pm	Arrived 06/22/2021 02:58 pm	Kevin H.
06/22/2021 04:45 pm	Customer Signature Posted	Kevin H.
06/22/2021 04:51 pm	Updated status to Service Completed	Kevin H.
06/22/2021 04:51 pm	Work Order Tasks Added	Kevin H.
06/22/2021 04:51 pm	Check-out 06/22/2021 04:46 pm	Kevin H.
06/22/2021 04:52 pm	Service Completed	Kevin H.
06/22/2021 04:52 pm	Updated status to Pending Approval	Kevin H.
06/24/2021 12:30 pm	Approved.	Chu H.
06/24/2021 12:30 pm	Updated status to Submitted for Invoicing	Chu H.
06/24/2021 12:57 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W38561

Work Orders