DSI WebApp

W38606 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

07/08/2021, 11:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TTA0.6006: TTA, LLC - Service Contract 2021

Rates:

TTA, LLC - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Todd's PDF issue.

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Todd's workstation was using old version of Acrobat that was not licensed causing PDF view issues. Set Acrobat Reader as default PDF viewer. Test open PDF files with no issues.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Todd's workstation was using old version of Acrobat that was not licensed causing PDF view issues. Set Acrobat Reader as default PDF viewer. Test open PDF files with no issues.	Kevin Hsueh	07/08/2021 11:00 am	07/08/2021 11:28 am	00:28

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
07/08/2021 11:27 am	Created workorder.	Kevin H.
07/08/2021 11:27 am	Assigned: Kevin Hsueh	Kevin H.
07/08/2021 11:27 am	Updated status to Pending Schedule	Kevin H.
07/08/2021 11:28 am	Check-in 07/08/2021 11:00 am	Kevin H.
07/08/2021 11:29 am	Updated status to Service Completed	Kevin H.
07/08/2021 11:29 am	Work Order Tasks Added	Kevin H.
07/08/2021 11:29 am	Check-out 07/08/2021 11:28 am	Kevin H.
07/08/2021 11:30 am	Service Completed	Kevin H.
07/08/2021 11:30 am	Updated status to Pending Approval	Kevin H.
07/08/2021 11:30 am	No Signature: Remote Support	Kevin H.
07/09/2021 01:28 pm	Approved.	Chu H.
07/09/2021 01:28 pm	Updated status to Submitted for Invoicing	Chu H.
07/09/2021 02:01 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38606

Work Orders