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W38718   Closed

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)
08/26/2021, 08:30 am   
Remote
Service Contract
TTA0.6006: TTA, LLC - Service Contract 2021
TTA, LLC - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No

Work Requested

Troubleshoot Vanessa's VPN access and Adobe software.
Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Troubleshoot Vanessa's VPN access. Incorrect server information entered. Corrected settings and confirmed VPN connection is up and running. Repair Adobe Acrobat software on Vanessa's workstation.
Work Completed Technician Check-in Check-out Actual Hrs
1 Troubleshoot Vanessa's VPN access. Incorrect server information entered. Corrected settings and confirmed VPN connection is up and running. Repair Adobe Acrobat software on Vanessa's workstation. Kevin Hsueh
 08/26/2021 08:30 am 08/26/2021 09:30 am 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
08/26/2021 09:34 am Created workorder. Kevin H.
08/26/2021 09:34 am Assigned: Kevin Hsueh Kevin H.
08/26/2021 09:34 am Updated status to Scheduled Kevin H.
08/26/2021 09:35 am Check-in 08/26/2021 08:30 am Kevin H.
08/26/2021 09:36 am Updated status to Service Completed Kevin H.
08/26/2021 09:36 am Work Order Tasks Added Kevin H.
08/26/2021 09:36 am Check-out 08/26/2021 09:30 am Kevin H.
08/26/2021 09:37 am Service Completed Kevin H.
08/26/2021 09:37 am Updated status to Pending Approval Kevin H.
08/26/2021 09:37 am No Signature: Remote Support Kevin H.
08/30/2021 10:54 am Approved. Chu H.
08/30/2021 10:54 am Updated status to Submitted for Invoicing Chu H.
08/30/2021 12:19 pm Updated status to Closed Jessica L.

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W38718
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