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Work Orders

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W38760 Closed

Customer/Point of Contact:

Guam Insurance Adjusters
Bridget Bagiac (671-472-6341)

Scheduled Date/Time:

09/13/2021, 04:00 pm

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

DSIG.2001: Lenovo Warranty Service

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

Est. Service Time (hrs):

Reference/PO #:

Taken By:

Crystal Marasigan

Customer Signature:

Yes

Print Name:

Bridget Bagiac

Date Signed:

10/14/2021

Work Requested

Screen is white and is not working

Work Requested by: Bridget Bagiac

Items Dropped Off 1

	Item	Serial Number	Notes
1	Dell Laptop	F7FX8C3	Cord and bag is included

Work Completed 2

Summary of Tasks

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Open and inspect Dell Latitude 5420 laptop. Upon boot up, LCD screen cycles through RGB (LCD screen self test) and powers off after 2 cycles. Open laptop and reseat all cables. Boot up laptop again and LCD screen still cycles through RGB. Noted power LED is flashing 3 Amber and 6 White blinking patter. 3 Amber and 6 White blinking pattern error code problem is: Flash corruption detected by SBIOS. Suggested resolution from Dell: Replace System Board.	Kevin Hsueh Chu Hsieh	09/13/2021 04:00 pm	09/13/2021 05:00 pm	01:00
	2	replace motherboard and confirm working. end user needs to enter bitlocker key to allow access to laptop	Kevin Hsueh Chu Hsieh	10/05/2021 03:00 pm	10/05/2021 04:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 32

Date/Time	Comment	Tech
10/14/2021 03:33 pm	Customer Signature Posted	Kevin H.
10/05/2021 04:59 pm	Updated status to Closed	Jessica L.
10/05/2021 04:45 pm	Updated status to Submitted for Invoicing	Chu H.
10/05/2021 04:45 pm	Approved.	Chu H.
10/05/2021 04:43 pm	Signature for Later: warranty inhouse	Chu H.
10/05/2021 04:43 pm	Updated status to Pending Approval	Chu H.
10/05/2021 04:43 pm	Service Completed	Chu H.
10/05/2021 04:40 pm	Check-out 10/04/2021 04:00 pm	Chu H.
10/05/2021 04:40 pm	Work Order Tasks Added	Chu H.
10/05/2021 04:40 pm	Updated status to Service Completed	Chu H.
10/05/2021 04:39 pm	Check-in 10/05/2021 03:00 pm	Chu H.
10/05/2021 04:39 pm	Modified workorder.	Chu H.
10/05/2021 04:39 pm	Assigned: Chu Hsieh	Chu H.
10/05/2021 04:39 pm	Rates modified to Warranty Support: $0.00	Chu H.
10/05/2021 04:39 pm	Updated Estimated Service Time (hrs) to	Chu H.
09/13/2021 05:05 pm	Check-out 09/13/2021 05:00 pm	Kevin H.
09/13/2021 05:05 pm	Updated status to In Progress	Kevin H.
09/13/2021 05:02 pm	Check-in 09/13/2021 04:00 pm	Kevin H.
09/13/2021 05:01 pm	Modified workorder.	Kevin H.
09/13/2021 05:01 pm	Updated scheduled date/time from 09/13/2021 08:56 am to: 09/13/2021 04:00 pm	Kevin H.
09/13/2021 05:01 pm	Updated status to Scheduled	Kevin H.
09/13/2021 05:01 pm	Unassigned: Chu Hsieh	Kevin H.
09/13/2021 05:01 pm	Assigned: Kevin Hsueh	Kevin H.
09/13/2021 05:01 pm	Updated Estimated Service Time (hrs) to	Kevin H.
09/13/2021 10:46 am	Modified workorder.	Kevin H.
09/13/2021 10:46 am	Unassigned: Kevin Hsueh	Kevin H.
09/13/2021 10:46 am	Assigned: Chu Hsieh	Kevin H.
09/13/2021 10:46 am	Updated Estimated Service Time (hrs) to	Kevin H.
09/13/2021 09:00 am	Added customer equipment.	Crystal M.
09/13/2021 09:00 am	Updated status to Pending Schedule	Crystal M.
09/13/2021 09:00 am	Assigned: Kevin Hsueh	Crystal M.
09/13/2021 09:00 am	Created workorder.	Crystal M.

Attachments 2

Filename
Items Received Anne Santos 09/13/2021 09:00 am
W38760

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