DSI WebApp

W38790 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Todd Thompson (4722089)

Scheduled Date/Time:

09/22/2021, 02:33 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6006: TTA, LLC - Service Contract 2021

Rates:

TTA, LLC - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Sureta

Date Signed:

09/22/2021

Work Requested

Troubleshoot SSL

Work Requested by: Todd Thompson

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Rekey SSL certificate and install SSL certificate on TTA server. Troubleshoot Todd's iPhone calendar syncing issue with exchange. Issue is Todds iPhone calendar defaulted to iCloud. Set exchange calendar as default. test schedule calendar events and confirmed sync with exchange

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Rekey SSL certificate and install SSL certificate on TTA server. Troubleshoot Todd's iPhone calendar syncing issue with exchange. Issue is Todds iPhone calendar defaulted to iCloud. Set exchange calendar as default. test schedule calendar events and confirmed sync with exchange	Kevin Hsueh	09/22/2021 02:38 pm	09/22/2021 03:28 pm	00:50

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/22/2021 02:34 pm	Created workorder.	Kevin H.
09/22/2021 02:34 pm	Assigned: Kevin Hsueh	Kevin H.
09/22/2021 02:34 pm	Updated status to Scheduled	Kevin H.
09/22/2021 02:38 pm	Check-in 09/22/2021 02:38 pm	Kevin H.
09/22/2021 02:38 pm	Arrived 09/22/2021 02:38 pm	Kevin H.
09/22/2021 03:18 pm	Customer Signature Posted	Kevin H.
09/22/2021 03:30 pm	Updated status to Service Completed	Kevin H.
09/22/2021 03:30 pm	Work Order Tasks Added	Kevin H.
09/22/2021 03:30 pm	Check-out 09/22/2021 03:28 pm	Kevin H.
09/22/2021 03:31 pm	Service Completed	Kevin H.
09/22/2021 03:31 pm	Updated status to Pending Approval	Kevin H.
09/23/2021 03:32 pm	Approved.	Chu H.
09/23/2021 03:32 pm	Updated status to Submitted for Invoicing	Chu H.
09/23/2021 03:41 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38790

Work Orders