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Work Orders

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W38800 Closed

Customer/Point of Contact:

Guam Housing and Urban Renewal Authority
Greta Balmeo ((671) 475-1356)

Scheduled Date/Time:

09/28/2021, 11:14 am

Service Type:

Inhouse

Charge Type:

Warranty

Charge Code:

GHUR.7002: GHURA - PO21238 Thermal Scanner Warranty Support

Rates:

GHURA - PO21238 Thermal Scanner Warranty Support [TOTAL ANNUAL HOURS: 12]

Remaining Hours:

Est. Service Time (hrs):

Reference/PO #:

Taken By:

Crystal Marasigan

Customer Signature:

Yes

Print Name:

Greta Balmeo

Date Signed:

10/04/2021

Work Requested

Thermal Scanning application exits randomly.

Work Requested by: Gina Cura

Items Dropped Off 1

	Item	Serial Number	Notes
1	Thermal Scanner	24f8605f36bc951c	Cord is included

Work Completed 1

Summary of Tasks

Reported to LKSIsolation performed: 1. Reported to LKS 2. LKS advise us to adjust some configuration on General settings (Specifically on storage) 3. Remote support provided by LKS 4. Reboot the device multiple times (to check if the issue will still arise) 5. Monitor the device for 24 hours to check if the issue still persisting

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Isolation performed: 1. Reported to LKS 2. LKS advise us to adjust some configuration on General settings (Specifically on storage) 3. Remote support provided by LKS 4. Reboot the device multiple times (to check if the issue will still arise) 5. Monitor the device for 24 hours to check if the issue still persisting	Deo Angelo Lim	09/28/2021 11:30 am	09/28/2021 01:00 pm	01:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 33

Date/Time	Comment	Tech
10/04/2021 04:21 pm	Customer Signature Posted	Crystal M.
10/04/2021 02:52 pm	Updated status to Closed	Jessica L.
10/04/2021 01:02 pm	Updated status to Submitted for Invoicing	Chu H.
10/04/2021 01:02 pm	Approved.	Chu H.
09/29/2021 04:20 pm	Signature for Later: Customer will pick up the device.	Deo A.
09/29/2021 04:20 pm	Updated status to Pending Approval	Deo A.
09/29/2021 04:20 pm	Service Completed	Deo A.
09/29/2021 04:11 pm	Check-out 09/29/2021 04:10 pm	Deo A.
09/29/2021 04:11 pm	Work Order Tasks Added	Deo A.
09/29/2021 04:11 pm	Updated status to Service Completed	Deo A.
09/29/2021 04:09 pm	Work Order Tasks Updated	Deo A.
09/29/2021 04:08 pm	Check-in 09/28/2021 11:30 am	Deo A.
09/29/2021 04:02 pm	Work Order Tasks Updated	Deo A.
09/29/2021 04:01 pm	Modified workorder.	Deo A.
09/29/2021 04:01 pm	Rates modified to GHURA - PO21238 Thermal Scanner Warranty Support: $0.00	Deo A.
09/29/2021 04:01 pm	Updated Estimated Service Time (hrs) to	Deo A.
09/29/2021 04:00 pm	Work Order Tasks Updated	Deo A.
09/29/2021 03:56 pm	Work Order Tasks Updated	Deo A.
09/29/2021 03:52 pm	Work Order Tasks Updated	Deo A.
09/29/2021 03:48 pm	Work Order Tasks Updated	Deo A.
09/29/2021 03:46 pm	Work Order Tasks Added	Deo A.
09/29/2021 03:43 pm	Work requested modified- Thermal Scanning application exits randomly.	Deo A.
09/29/2021 03:42 pm	Work requested modified- Thermal Scanning application is randomly exiting.	Deo A.
09/29/2021 03:10 pm	Unassigned: DSI Tech	Jessica L.
09/29/2021 03:10 pm	Assigned: Deo Angelo Lim	Jessica L.
09/29/2021 03:10 pm	Updated Estimated Service Time (hrs) to	Jessica L.
09/29/2021 01:27 pm	Modified workorder.	Deo A.
09/29/2021 01:27 pm	Updated status to In Progress	Deo A.
09/29/2021 01:27 pm	Updated Estimated Service Time (hrs) to	Deo A.
09/28/2021 11:18 am	Added customer equipment.	Crystal M.
09/28/2021 11:18 am	Updated status to Pending Schedule	Crystal M.
09/28/2021 11:18 am	Assigned: DSI Tech	Crystal M.
09/28/2021 11:18 am	Created workorder.	Crystal M.

Attachments 2

Filename
Items Received Greta Balmeo 09/28/2021 11:18 am
W38800

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