DSI WebApp

W38802 Invoiced

Customer/Point of Contact:

Onward Mangilao Guam, Inc.
Jetan Sahni (1-671-647-7777)

Scheduled Date/Time:

09/29/2021, 09:30 am

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4059: DSI Standard Service 2021

Rates:

Standard Service 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

030138

Work Requested

Update 3CX Phone System Configuration

Work Requested by: Jetan Sahni

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

work with Jetan on the requested settings and call flow. Proceed to create 2 new call queues, 805 Mangilao COVID Queue and 806 Talafofo COVID Queue and add queue members. Show Jetan how to log in and log out of the queue from each extension that is a member of the respective queues. Update call flow settings for Onward Mangilao Main, Mangilao Restaurant, and Onward Talafofo Main in office hour to route to the newly created call queues. Tested call flow with Jetan successfully.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	work with Jetan on the requested settings and call flow. Proceed to create 2 new call queues, 805 Mangilao COVID Queue and 806 Talafofo COVID Queue and add queue members. Show Jetan how to log in and log out of the queue from each extension that is a member of the respective queues. Update call flow settings for Onward Mangilao Main, Mangilao Restaurant, and Onward Talafofo Main in office hour to route to the newly created call queues. Tested call flow with Jetan successfully.	Kevin Hsueh	09/29/2021 09:30 am	09/29/2021 10:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
09/29/2021 11:11 am	Created workorder.	Kevin H.
09/29/2021 11:11 am	Assigned: Kevin Hsueh	Kevin H.
09/29/2021 11:11 am	Updated status to Scheduled	Kevin H.
09/29/2021 11:14 am	Check-in 09/29/2021 10:30 am	Kevin H.
09/29/2021 11:18 am	Updated status to Service Completed	Kevin H.
09/29/2021 11:18 am	Work Order Tasks Added	Kevin H.
09/29/2021 11:18 am	Check-out 09/29/2021 10:30 am	Kevin H.
09/29/2021 11:24 am	Service Completed	Kevin H.
09/29/2021 11:24 am	Updated status to Pending Approval	Kevin H.
09/29/2021 11:24 am	No Signature: Remote Support	Kevin H.
10/04/2021 01:01 pm	Approved.	Chu H.
10/04/2021 01:01 pm	Updated status to Submitted for Invoicing	Chu H.
10/04/2021 02:53 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W38802

Work Orders