DSI WebApp

W38803 Invoiced

Customer/Point of Contact:

Department of Land Management
Virginia Flores (671-649-5263)

Scheduled Date/Time:

09/30/2021, 03:30 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DOLM.3005: Dept of Land Management - PO P216A00517

Rates:

Dept of Land Management - PO P216A00517 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Darline Enaligo

Date Signed:

09/30/2021

Invoice Number:

030126

Work Requested

Troubleshoot Various IP Phone Issues

Work Requested by: Virginia Flores

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Configure Myrna's extension to 4 rings before transferring the call. Troubleshoot Penmer's phone. User reports unable to receive calls. Phone set to DND. remove DND and perform test call successfully. Configure and provision extension 312 for Sonny. Update office hours to Mon to Fri 7:00am to 6:00pm. correct time and date on IP Phones on all IP phones in the Director's office.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Configure Myrna's extension to 4 rings before transferring the call. Troubleshoot Penmer's phone. User reports unable to receive calls. Phone set to DND. remove DND and perform test call successfully. Configure and provision extension 312 for Sonny. Update office hours to Mon to Fri 7:00am to 6:00pm. correct time and date on IP Phones on all IP phones in the Director's office.	Kevin Hsueh	09/30/2021 03:25 pm	09/30/2021 04:45 pm	01:20

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/30/2021 08:43 am	Created workorder.	Kevin H.
09/30/2021 08:43 am	Assigned: Kevin Hsueh	Kevin H.
09/30/2021 08:43 am	Updated status to Scheduled	Kevin H.
09/30/2021 03:26 pm	Check-in 09/30/2021 03:25 pm	Kevin H.
09/30/2021 03:27 pm	Arrived 09/30/2021 03:27 pm	Kevin H.
09/30/2021 04:40 pm	Customer Signature Posted	Kevin H.
09/30/2021 04:48 pm	Updated status to Service Completed	Kevin H.
09/30/2021 04:48 pm	Work Order Tasks Added	Kevin H.
09/30/2021 04:48 pm	Check-out 09/30/2021 04:45 pm	Kevin H.
09/30/2021 04:49 pm	Service Completed	Kevin H.
09/30/2021 04:49 pm	Updated status to Pending Approval	Kevin H.
10/04/2021 01:01 pm	Approved.	Chu H.
10/04/2021 01:01 pm	Updated status to Submitted for Invoicing	Chu H.
10/04/2021 02:48 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W38803

Work Orders