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W38816   Invoiced

10/06/2021, 09:30 am   
Onsite
Normal
DSIG.4059: DSI Standard Service 2021
Standard Service 2021 [TOTAL ANNUAL HOURS: 2]
2
2
Kevin Hsueh
Yes
Rose Aquino
10/06/2021
030144

Work Requested

Troubleshoot W52 Base (IP: 10.0.0.103). Locate W52 Base that Extension 136 is registered to.
Work Requested by: Jetan Sahni

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Troubleshoot Cordless IP phone and base in restaurant. Extension 136 registration failed. Reconfigure settings on cordless base and confirmed extension 136 registers. Perform test calls successfully. Troubleshoot cordless base for extensions 112 and 127. Extensions not registering. Update configuration on base located at front desk and noted extensions still not registering. tesf register extension 112 and 127 on base located in the restaurant successfully using the same settings. Issue is the front desk base. DSI to provide a quote for a new cordless base for the front desk.
Work Completed Technician Check-in Check-out Actual Hrs
1 Troubleshoot Cordless IP phone and base in restaurant. Extension 136 registration failed. Reconfigure settings on cordless base and confirmed extension 136 registers. Perform test calls successfully. Troubleshoot cordless base for extensions 112 and 127. Extensions not registering. Update configuration on base located at front desk and noted extensions still not registering. tesf register extension 112 and 127 on base located in the restaurant successfully using the same settings. Issue is the front desk base. DSI to provide a quote for a new cordless base for the front desk. Kevin Hsueh
10/06/2021 09:23 am 10/06/2021 10:53 am 01:30

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
10/06/2021 08:42 am Created workorder. Kevin H.
10/06/2021 08:42 am Assigned: Kevin Hsueh Kevin H.
10/06/2021 08:42 am Updated status to Scheduled Kevin H.
10/06/2021 09:23 am Check-in 10/06/2021 09:23 am Kevin H.
10/06/2021 09:47 am Arrived 10/06/2021 09:47 am Kevin H.
10/06/2021 10:51 am Customer Signature Posted Kevin H.
10/06/2021 10:56 am Updated status to Service Completed Kevin H.
10/06/2021 10:56 am Work Order Tasks Added Kevin H.
10/06/2021 10:56 am Check-out 10/06/2021 10:53 am Kevin H.
10/06/2021 10:57 am Service Completed Kevin H.
10/06/2021 10:57 am Updated status to Pending Approval Kevin H.
10/08/2021 08:54 am Approved. Chu H.
10/08/2021 08:54 am Updated status to Submitted for Invoicing Chu H.
10/08/2021 09:33 am Updated status to Invoiced Jessica L.

Attachments 1

Filename
W38816