DSI WebApp

W38833 Invoiced

Customer/Point of Contact:

Title Guaranty of Guam
Shin Taira

Scheduled Date/Time:

10/15/2021, 02:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4059: DSI Standard Service 2021

Rates:

Standard Service 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Johnathan Bondoc

Date Signed:

10/15/2021

Invoice Number:

030153

Work Requested

Troubleshoot 3 IP Phone registration issues.

Work Requested by: Shin Taira

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check IP Phone issue and noted IP Phone not registering. Noted DHCP address of 192.168.0.116. Check 3CX console and 3CX is using 10.84.200.x network. Trace network line connected to IP Phone and noted cable is connected to LAN for workstations (192.168.0.x subnet). Move IP phone to switch provisioned for 3CX and confirmed phone registers with 3CX properly. Test calls successful. Issue is not with 3CX or IP Phone. Issue due to phone being connected to the wrong network.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check IP Phone issue and noted IP Phone not registering. Noted DHCP address of 192.168.0.116. Check 3CX console and 3CX is using 10.84.200.x network. Trace network line connected to IP Phone and noted cable is connected to LAN for workstations (192.168.0.x subnet). Move IP phone to switch provisioned for 3CX and confirmed phone registers with 3CX properly. Test calls successful. Issue is not with 3CX or IP Phone. Issue due to phone being connected to the wrong network.	Kevin Hsueh	10/15/2021 02:03 pm	10/15/2021 02:41 pm	00:38

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/13/2021 05:01 pm	Created workorder.	Kevin H.
10/13/2021 05:01 pm	Assigned: Kevin Hsueh	Kevin H.
10/13/2021 05:01 pm	Updated status to Scheduled	Kevin H.
10/15/2021 02:03 pm	Check-in 10/15/2021 02:03 pm	Kevin H.
10/15/2021 02:03 pm	Arrived 10/15/2021 02:03 pm	Kevin H.
10/15/2021 02:37 pm	Customer Signature Posted	Kevin H.
10/15/2021 02:43 pm	Updated status to Service Completed	Kevin H.
10/15/2021 02:43 pm	Work Order Tasks Added	Kevin H.
10/15/2021 02:43 pm	Check-out 10/15/2021 02:41 pm	Kevin H.
10/15/2021 02:44 pm	Service Completed	Kevin H.
10/15/2021 02:44 pm	Updated status to Pending Approval	Kevin H.
10/15/2021 03:11 pm	Approved.	Chu H.
10/15/2021 03:11 pm	Updated status to Submitted for Invoicing	Chu H.
10/15/2021 04:53 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W38833

Work Orders