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W38987   Invoiced

12/14/2021, 09:00 am   
Inhouse
Normal
ME00.6011: Morrico Equipment - Service Contract 2021
Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]
2
0
Jason Soliva
Yes
Angel French
12/15/2021
030295

Work Requested

Troubleshoot qty. 3 laptops
Work Requested by: Alma Dimla

Items Dropped Off 1

Item Serial Number Notes
1 Qty. 3 panasonic toughbooks, qty.1 power cord Provided in a gray bag

Work Completed 2

Summary of Tasks

Laptop 2s EBS User Account ID has now been configured and runs smooth with no issues.
Work Completed Technician Check-in Check-out Actual Hrs
1 Laptop 1 – Laptop 1 was not showing out any display even trying out sorts of troubleshooting, so we proceeded to take the screen and keyboard of laptop 1 and installed to laptop 2. Laptop 2 – Screen and Keyboard from laptop 1 was installed successfully. Now we just need the EBS account ID to assign the user number. Laptop 3 – Touchpad is now functioning fine with no issues. The issue was due to the touch screen sensor not functioning right, so we had to disable it to allow the touchpad to work smoothly. Charles Rafanan
12/14/2021 09:35 am 12/14/2021 10:35 am 01:00
2 Laptop 2s EBS User Account ID has now been configured and runs smooth with no issues. Charles Rafanan
12/15/2021 08:45 am 12/15/2021 09:45 am 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 25

Date/Time Comment Tech
12/13/2021 02:58 pm Created workorder. Jason S.
12/13/2021 02:58 pm Assigned: Kevin Hsueh Jason S.
12/13/2021 02:58 pm Updated status to Pending Schedule Jason S.
12/13/2021 02:58 pm Added customer equipment. Jason S.
12/14/2021 08:37 am Updated Estimated Service Time (hrs) to Kevin H.
12/14/2021 08:37 am Rates modified to Additional Hour (SERVICE CONTRACT): $76.00 Kevin H.
12/14/2021 08:37 am Assigned: Charles Rafanan Kevin H.
12/14/2021 08:37 am Unassigned: Kevin Hsueh Kevin H.
12/14/2021 08:37 am Updated status to Scheduled Kevin H.
12/14/2021 08:37 am Updated scheduled date/time from 12/13/2021 02:54 pm to: 12/14/2021 09:00 am Kevin H.
12/14/2021 08:37 am Modified workorder. Kevin H.
12/14/2021 09:52 am Check-in 12/14/2021 09:35 am Charles R.
12/14/2021 03:40 pm Updated status to In Progress Charles R.
12/14/2021 03:40 pm Check-out 12/14/2021 10:35 am Charles R.
12/15/2021 09:45 am Check-in 12/15/2021 08:45 am Charles R.
12/15/2021 09:46 am Updated status to Service Completed Charles R.
12/15/2021 09:46 am Work Order Tasks Added Charles R.
12/15/2021 09:46 am Check-out 12/15/2021 09:45 am Charles R.
12/15/2021 09:47 am Service Completed Charles R.
12/15/2021 09:47 am Updated status to Pending Approval Charles R.
12/15/2021 09:47 am Signature for Later: Customer will pick up later. Charles R.
12/15/2021 10:48 am Approved. Chu H.
12/15/2021 10:48 am Updated status to Submitted for Invoicing Chu H.
12/15/2021 03:06 pm Customer Signature Posted Crystal M.
12/15/2021 03:40 pm Updated status to Invoiced Jessica L.