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Customer/Point of Contact:

Guam Housing and Urban Renewal Authority
Greta Balmeo ((671) 475-1356)

Scheduled Date/Time:

01/21/2022, 10:46 am

Service Type:

Inhouse

Charge Type:

Warranty

Charge Code:

GHUR.7002: GHURA - PO21238 Thermal Scanner Warranty Support

Rates:

GHURA - PO21238 Thermal Scanner Warranty Support [TOTAL ANNUAL HOURS: 12]

Remaining Hours:

Est. Service Time (hrs):

Reference/PO #:

Taken By:

Crystal Marasigan

Customer Signature:

Yes

Print Name:

Greta Balmeo

Date Signed:

02/15/2022

Thermal Scanner has no sound

Work Requested by: Greta Balmeo

	Item	Serial Number	Notes
1	Thermal Scanner	24f8605f36bc951c	Cord is included

- Unit Activated (Tested) - Informed customer that the device is ready for pick up.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	- Reported to LKS and send a video file of the situation (No sound on the tablet even the volume is maxed). - Waiting for LKS update, already followed up (1/24/22) 8:44am - Followed up LKS. 1/25/22 12:32pm - Waiting for LKS reply and already followed up weather we can replace the speaker or should we send them the tablet for checking. 1/26/22 @11:19am - According to LKS, they will send the speaker after Chinese new year. 1/28/22 - As per LKS update, the speaker will be processed on Feb. 10. (2/8/22 update)	Deo Angelo Lim	01/21/2022 12:35 pm	01/21/2022 12:40 pm	00:05
2	1. Replace Tablet from our spare parts (Tested working) 2. Waiting on Luna's availability for device activation.	Deo Angelo Lim	02/14/2022 11:10 am	02/14/2022 11:40 am	00:30
3	- Unit Activated (Tested) - Informed customer that the device is ready for pick up.	Deo Angelo Lim	02/15/2022 08:30 am	02/15/2022 08:45 am	00:15

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
02/16/2022 11:16 am	Updated status to Closed	Jessica L.
02/16/2022 10:41 am	Updated status to Submitted for Invoicing	Chu H.
02/16/2022 10:41 am	Approved.	Chu H.
02/15/2022 03:51 pm	Updated status to Pending Approval	Deo A.
02/15/2022 03:51 pm	Service Completed	Deo A.
02/15/2022 03:48 pm	Customer Signature Posted	Deo A.
02/15/2022 08:58 am	Check-out 02/15/2022 08:45 am	Deo A.
02/15/2022 08:58 am	Work Order Tasks Added	Deo A.
02/15/2022 08:58 am	Updated status to Service Completed	Deo A.
02/15/2022 08:56 am	Check-in 02/15/2022 08:30 am	Deo A.
02/14/2022 11:54 am	Check-out 02/14/2022 11:40 am	Deo A.
02/14/2022 11:54 am	Updated status to In Progress	Deo A.
02/14/2022 11:44 am	Check-in 02/14/2022 11:10 am	Deo A.
01/21/2022 04:59 pm	Check-out 01/21/2022 12:40 pm	Deo A.
01/21/2022 04:59 pm	Updated status to In Progress	Deo A.
01/21/2022 04:58 pm	Check-in 01/21/2022 12:35 pm	Deo A.
01/21/2022 12:24 pm	Modified workorder.	Deo A.
01/21/2022 12:24 pm	Updated status to In Progress	Deo A.
01/21/2022 12:24 pm	Rates modified to GHURA - PO21238 Thermal Scanner Warranty Support: $0.00	Deo A.
01/21/2022 12:24 pm	Updated Estimated Service Time (hrs) to	Deo A.
01/21/2022 10:48 am	Added customer equipment.	Crystal M.
01/21/2022 10:48 am	Updated status to Pending Schedule	Crystal M.
01/21/2022 10:48 am	Assigned: Deo Angelo Lim	Crystal M.
01/21/2022 10:48 am	Created workorder.	Crystal M.

Filename
Items Received Greta Balmeo 01/21/2022 10:48 am
W39089

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