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W39148 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

02/18/2022, 09:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6007: TTA, LLC - Service Contract 2022

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

Yes

Print Name:

Vanessa

Date Signed:

02/18/2022

Work Requested

No internet or phone service

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Unable to ping any device on network. Factory Reseting switch did not fix issue. Had Vanessa pickup a new 24 port switch. Plug in devices to switch and found a poe device caused network to go down. Will test old switch and poe injector. Server was performing windows updates and patches. Showed Vanessa what to do when it is done

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Unable to ping any device on network. Factory Reseting switch did not fix issue. Had Vanessa pickup a new 24 port switch. Plug in devices to switch and found a poe device caused network to go down. Will test old switch and poe injector. Server was performing windows updates and patches. Showed Vanessa what to do when it is done	Chu Hsieh	02/18/2022 08:46 am	02/18/2022 11:22 am	02:36

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
02/18/2022 08:45 am	Created workorder.	Chu H.
02/18/2022 08:45 am	Assigned: Chu Hsieh	Chu H.
02/18/2022 08:45 am	Updated status to Pending Schedule	Chu H.
02/18/2022 08:46 am	Check-in 02/18/2022 08:46 am	Chu H.
02/18/2022 09:09 am	Arrived 02/18/2022 09:09 am	Chu H.
02/18/2022 11:26 am	Updated status to Service Completed	Chu H.
02/18/2022 11:26 am	Work Order Tasks Added	Chu H.
02/18/2022 11:26 am	Check-out 02/18/2022 11:22 am	Chu H.
02/18/2022 11:30 am	Updated Estimated Service Time (hrs) to	Chu H.
02/18/2022 11:30 am	Modified workorder.	Chu H.
02/18/2022 11:31 am	Customer Signature Posted	Chu H.
02/18/2022 11:32 am	Work Completed not Explained to Customer Reason:	Chu H.
02/18/2022 11:32 am	Service Completed	Chu H.
02/18/2022 11:32 am	Updated status to Pending Approval	Chu H.
02/18/2022 12:00 pm	Approved.	Chu H.
02/18/2022 12:00 pm	Updated status to Submitted for Invoicing	Chu H.
02/18/2022 01:42 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39148

Work Orders