DSI WebApp

W39155 Invoiced

Customer/Point of Contact:

Morrico Equipment
Ross Morrison

Scheduled Date/Time:

02/20/2022, 01:00 pm

Service Type:

Remote

Charge Type:

After Hours

Charge Code:

DSIG.4065: After Hour Service 2022

Rates:

After Hour Service 2022 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

030425

Work Requested

Ross is in Saipan and could not connect to Morrico's VPN

Work Requested by: Ross Morrison

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

Confirmed issue with at remote site. ISP is blocking port 1723 which is used for VPN access to Morrico's server. Will search for missing 38 emails Tuesday when Ross returns to Guam. Need to get the subject from emails he sent that was received by recipients and but no record on his Outlook or Exchange.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Remotely troubleshoot Ross PC to see why he could not connect to Morrico's VPN and unable to find 38 emails send on Saturday. Was able to get his Outlook to connect without VPN and also access from Https://remote.morricoequipment.com/owa. Ross had to leave so will continue Monday at 11AM	Chu Hsieh	02/20/2022 01:00 pm	02/20/2022 01:35 pm	00:35
2	Confirmed issue with at remote site. ISP is blocking port 1723 which is used for VPN access to Morrico's server. Will search for missing 38 emails Tuesday when Ross returns to Guam. Need to get the subject from emails he sent that was received by recipients and but no record on his Outlook or Exchange.	Chu Hsieh	02/21/2022 11:00 am	02/21/2022 12:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
02/21/2022 12:02 pm	Created workorder.	Chu H.
02/21/2022 12:02 pm	Assigned: Chu Hsieh	Chu H.
02/21/2022 12:02 pm	Updated status to Scheduled	Chu H.
02/21/2022 12:02 pm	Check-in 02/20/2022 01:00 pm	Chu H.
02/21/2022 12:05 pm	Updated status to In Progress	Chu H.
02/21/2022 12:05 pm	Check-out 02/21/2022 12:03 pm	Chu H.
02/21/2022 12:06 pm	Check-in 02/21/2022 11:00 am	Chu H.
02/21/2022 12:10 pm	Updated status to Service Completed	Chu H.
02/21/2022 12:10 pm	Work Order Tasks Added	Chu H.
02/21/2022 12:10 pm	Check-out 02/21/2022 12:00 pm	Chu H.
02/21/2022 12:11 pm	Service Completed	Chu H.
02/21/2022 12:11 pm	Updated status to Pending Approval	Chu H.
02/21/2022 12:11 pm	No Signature: remote	Chu H.
02/21/2022 12:11 pm	Approved.	Chu H.
02/21/2022 12:11 pm	Updated status to Submitted for Invoicing	Chu H.
02/22/2022 09:59 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39155

Work Orders