DSI WebApp

W39256 Invoiced

Customer/Point of Contact:

Department of Land Management
Virginia Flores (671-649-5263)

Scheduled Date/Time:

03/30/2022, 03:00 pm

Service Type:

Onsite

Charge Type:

Urgent/Emergency

Charge Code:

DOLM.3006: Dept of Land Management - PO P226A00348, Exp 09/30/22

Rates:

Emergency Response 2022 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Darline Enaligo

Date Signed:

03/30/2022

Invoice Number:

030516

Work Requested

Emergency Request: unable to make outbound calls. extension to extension calls fine.

Work Requested by: Virginia Flores

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

check 3CX and noted all services started but gateway is not pingable. Reboot server and gateway. Test ping to gateway and confirmed no ping. Contacted Office of Technology to advise of a possible network issue. Move gateway network connection to spare switch and confirmed gateway can be pinged. Still no inbound or outbound calls. Reboot both server and gateway. Perform test inbound and outbound calls after reboot. Still unsuccessful. the inbound calls do not reach 3CX. call is immediately dropped when DOLM main DID is dialed. Issue with GTA PRI. DOLM to contact GTA as DSI is not authorized on the account. extension to extension calling is up.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	check 3CX and noted all services started but gateway is not pingable. Reboot server and gateway. Test ping to gateway and confirmed no ping. Contacted Office of Technology to advise of a possible network issue. Move gateway network connection to spare switch and confirmed gateway can be pinged. Still no inbound or outbound calls. Reboot both server and gateway. Perform test inbound and outbound calls after reboot. Still unsuccessful. the inbound calls do not reach 3CX. call is immediately dropped when DOLM main DID is dialed. Issue with GTA PRI. DOLM to contact GTA as DSI is not authorized on the account. extension to extension calling is up.	Kevin Hsueh	03/30/2022 02:59 pm	03/30/2022 04:35 pm	01:36

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
03/30/2022 02:55 pm	Created workorder.	Kevin H.
03/30/2022 02:55 pm	Assigned: Kevin Hsueh	Kevin H.
03/30/2022 02:55 pm	Updated status to Scheduled	Kevin H.
03/30/2022 02:59 pm	Check-in 03/30/2022 02:59 pm	Kevin H.
03/30/2022 03:14 pm	Arrived 03/30/2022 03:14 pm	Kevin H.
03/30/2022 04:28 pm	Customer Signature Posted	Kevin H.
03/30/2022 04:35 pm	Updated status to Service Completed	Kevin H.
03/30/2022 04:35 pm	Work Order Tasks Added	Kevin H.
03/30/2022 04:35 pm	Check-out 03/30/2022 04:35 pm	Kevin H.
03/30/2022 05:10 pm	Service Completed	Kevin H.
03/30/2022 05:10 pm	Updated status to Pending Approval	Kevin H.
03/31/2022 08:21 am	Approved.	Chu H.
03/31/2022 08:21 am	Updated status to Submitted for Invoicing	Chu H.
03/31/2022 09:32 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39256

Work Orders